What are the responsibilities and job description for the Global Security Operations Center Operator position at Discover Financial Services?
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Work Hours: 6:00 a.m. - 2:00 p.m. CDT, Wednesday - Sunday (Off Monday & Tuesday)
The Global Security Operations Center (GSOC) Operator role is part of a 24/7 security and intelligence team that evaluates and reports on hazards and threats to the company including but not limited to natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion and others. The ideal candidate for this role will possess excellent written and verbal communication skills. Responsible for dispatching, access control, alarm and surveillance system monitoring; reviewing threat reports and assisting with security operations and law enforcement requests. Schedule may vary based on operational needs.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
What You'll Do
Dispatches Security Officers by radio and records security activities and site emergencies; monitors access control, alarm, and surveillance systems
Communicates incidents to employees and executive leadership, using phone, email, and emergency mass notification tools
Monitors intelligence feeds/alerts for hazards that may impact Company offices and coworkers globally
Reviews threatening contact reports and refers cases for response by security, HR, and law enforcement partner
Supports general security and law enforcement requests and inquiries
Qualifications You’ll Need
The Basics
Associates degree Security and Intelligence, Business Administration and Management, Communications, Finance
Information Technology
2 years of experience Law enforcement, Military, Corporate Security, Intelligence, Business, Emergency Management or related
In lieu of degree, 4 years of experience in Law Enforcement, Military, Corporate Security, Intelligence, Business, Emergency Management.
Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential function of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
Primarily remain in a stationary position.
Occasionally move about the work environment to complete the major responsibilities of the job.
Primarily performed indoors in an office setting.
Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
Ability to communicate verbally.; Ability to communicate in written form.
Preferred
Bachelors degree Security and Intelligence, Business Administration and Management, Communications, Finance
Information Technology
2 years of experience Customer service or related field
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
#LI-EB1
Application Deadline: The application window for this position is anticipated to close on Jan-26-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation: The base pay for this position generally ranges between $27.36 to $38.28. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Work Hours: 6:00 a.m. - 2:00 p.m. CDT, Wednesday - Sunday (Off Monday & Tuesday)
The Global Security Operations Center (GSOC) Operator role is part of a 24/7 security and intelligence team that evaluates and reports on hazards and threats to the company including but not limited to natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion and others. The ideal candidate for this role will possess excellent written and verbal communication skills. Responsible for dispatching, access control, alarm and surveillance system monitoring; reviewing threat reports and assisting with security operations and law enforcement requests. Schedule may vary based on operational needs.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
What You'll Do
Dispatches Security Officers by radio and records security activities and site emergencies; monitors access control, alarm, and surveillance systems
Communicates incidents to employees and executive leadership, using phone, email, and emergency mass notification tools
Monitors intelligence feeds/alerts for hazards that may impact Company offices and coworkers globally
Reviews threatening contact reports and refers cases for response by security, HR, and law enforcement partner
Supports general security and law enforcement requests and inquiries
Qualifications You’ll Need
The Basics
Associates degree Security and Intelligence, Business Administration and Management, Communications, Finance
Information Technology
2 years of experience Law enforcement, Military, Corporate Security, Intelligence, Business, Emergency Management or related
In lieu of degree, 4 years of experience in Law Enforcement, Military, Corporate Security, Intelligence, Business, Emergency Management.
Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential function of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
Primarily remain in a stationary position.
Occasionally move about the work environment to complete the major responsibilities of the job.
Primarily performed indoors in an office setting.
Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
Ability to communicate verbally.; Ability to communicate in written form.
Preferred
Bachelors degree Security and Intelligence, Business Administration and Management, Communications, Finance
Information Technology
2 years of experience Customer service or related field
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
#LI-EB1
Application Deadline: The application window for this position is anticipated to close on Jan-26-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation: The base pay for this position generally ranges between $27.36 to $38.28. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
