What are the responsibilities and job description for the Human Resources PALS Operations Specialist position at Discover Financial Services?
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
What You'll Do
Responsible for the management of the overall leave and accommodation process. Provides information, interpretation, guidance and consultation on escalations that may arise as a result of a leave or accommodation. Collects, organizes, interprets, and verifies internal customer needs and translates them into business policies, procedures and practices. Responsible for vendor oversight on all cases to ensure program compliance with state and federal regulations as well as company policies. Enhances the overall leave of absence and accommodation customer experience by providing excellent, efficient, and courteous service. Manages day to day vendor activities including data governance and quality initiatives.
How You'll Do It
The Basics
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
Application Deadline
The application window for this position is anticipated to close on Apr-07-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation
The base pay for this position generally ranges between $60,000.00 to $93,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits
We also offer a range of benefits and programs based on eligibility. These benefits include:
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).
Positions marked as remote eligible are limited to remote locations within the country in which the position is based.
Applicants must be 18 or older at the time of hire.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
What You'll Do
Responsible for the management of the overall leave and accommodation process. Provides information, interpretation, guidance and consultation on escalations that may arise as a result of a leave or accommodation. Collects, organizes, interprets, and verifies internal customer needs and translates them into business policies, procedures and practices. Responsible for vendor oversight on all cases to ensure program compliance with state and federal regulations as well as company policies. Enhances the overall leave of absence and accommodation customer experience by providing excellent, efficient, and courteous service. Manages day to day vendor activities including data governance and quality initiatives.
How You'll Do It
- Effectively manages highly complex leave and accommodation escalated cases from all levels within the organization and Human Resources. Responsible for all aspects of complex ADA processes and outcomes including interactive dialogue with employee, manager, and Employee Relations representative. Partners closely with vendor, manager, Employee Relations, and Legal (as needed) to evaluate and research issues regarding complex leave and accommodation cases. Serves as a resource to management in addressing leave and accommodation matters. Coaches and provides guidance to non-exempt team members regarding standard leave and accommodation cases.
- Strengthens alignment between Discover and vendor processes to achieve greater efficiency and lasting effectiveness. Engages in status calls with vendors to monitor metrics and improve quality. Standardize communication methods between Discover (employee, manager, and HR) and vendors to improve response time and quality. Meets regularly with vendors to identify root causes of case management errors, address gaps and improve processes.
- Responsible for auditing leave records to ensure accuracy; resolving escalated payroll inquiries and work closely with payroll to ensure LOA components of employee pay is accurate. Responsible for ensuring PTO, PPL and leave time is properly reflected in timekeeping system through regular audits.
- Leads ongoing procedure development and maintenance to ensure compliance with legal and DFS standards.
- Responsible for maintaining central repository of all internal and vendor related documentation. Responsible for assessing and improving leave and accommodation related content on myHR as well as correspondence with vendor. Drives consistency in HR approach and practices within various locations. Identifies process improvement opportunities, both internally and externally, and moves them into production. Participates in cross-functional process improvement initiatives and projects to drive the achievement of business results.
The Basics
- H.S. Diploma or GED
- 4 years Human Resources or related HR function (including Employee Relations, HR Shared Services, Training, HR Generalist, etc.)
- 2 years Customer Service, Communications, or related
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
- Primarily remain in a stationary position.
- Frequently move about the work environment to complete the major responsibilities of the job.
- Primarily performed indoors in an office setting.
- Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
- Bachelors Human Resources, Business Administration and Management, Social Sciences, Psychology
- 5 years Human Resources or related HR function (including Employee Relations, HR Shared Services, Training, HR Generalist, etc.)
- PHR or SHRM-CP In First Year
Application Deadline
The application window for this position is anticipated to close on Apr-07-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation
The base pay for this position generally ranges between $60,000.00 to $93,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits
We also offer a range of benefits and programs based on eligibility. These benefits include:
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).
Positions marked as remote eligible are limited to remote locations within the country in which the position is based.
Applicants must be 18 or older at the time of hire.
