What are the responsibilities and job description for the Principal Application Engineer (Payments Production Support) position at Discover Financial Services?
Discover. A brighter future.
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors : We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description :
What You’ll DoThe main objectives are to create highly reliable and scalable software systems and automate operational processes. You will focus on availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of their services. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
You will be part of a team of people who are responsible for the availability of several of Discover’s most critical applications : our PULSE network authorization switch and settlement platforms. You’ll tap into your passion for ensuring these applications are highly available for our customers.
How You’ll Do It
- Consult teams and provide hands-on training in observability, incident management, and reliability best practices.
- Define SLOs / SLAs / SLIs, on-call support behaviors, troubleshooting, building support playbooks, implementing monitoring and alerting, and logging standards.
- Review product journeys and reliability practices regularly to enforce best practices.
- Ensure delivery teams in the product family track and meet annual operational goals (MTTR reduction, incident reduction, platform availability, SLO / SLA targets).
- Ensure the proper level of documentation exists, is maintained, and reviewed regularly.
- Partner with Application Development teams to build resiliency into our critical applications.
- Implement monitoring, alerting, and dashboards needed for our applications.
- Automate operational processes.
- Help to define disaster recovery plans needed for our critical applications.
- Participate in 24 / 7 on-call rotation for Production Support.
- Create technology solutions addressing high-impact business priorities.
- Analyze, design, code, test, and deploy solutions and product features with high quality to production.
- Participate in strategic technology decisions and understand how these decisions impact Discover as a whole.
- Proactively identify and mitigate issues based on intuition and experience in multiple domains.
Qualifications You’ll NeedThe Basics
Physical And Cognitive Requirements
Bonus Points If You Have
Application Deadline : The application window for this position is anticipated to close on Dec-22-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation : The base pay for this position generally ranges between $107,000.00 to $180,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits :
We also offer a range of benefits and programs based on eligibility. These benefits include :
What are you waiting for? Apply today!
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and / or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
J-18808-Ljbffr
