What are the responsibilities and job description for the Principal Change Communications position at Discover Financial Services?
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
What You’ll Do
Responsible for driving employees' understanding of our enterprise data management strategic priorities through the management of our company-wide communications channels by developing and executing comprehensive communication plans that influence thinking, guide behavior change and enhance culture. This role will also be responsible for developing, executing, and providing counsel on communications that support key business initiatives, and leading the strategic and tactical execution of events that drive and influence company engagement and culture.
How You’ll Do It
Develops and executes multi-audience, multi-channel change communication strategies and tactics that support key initiatives and are aligned with Discover's business priorities
Provides business partners with strategic counsel, coaching and perspective to define needs and support the development and execution of effective change communication plans to achieve desired business results
Provides thought leadership and guidance including development of key messages on key strategic internal events or initiatives i.e. town halls, leadership meetings, business unit meetings
Develops processes and mechanisms to measure effectiveness of communications and identify improvement opportunities.
Manages communications during all stages of the change to ensure consistent, timely, relevant messaging is delivered to target audiences
Defines changes and the business needs that drive them, identify stakeholders, develop relevant and compelling messaging to ensure that impacted business units and individuals are aware of the change, how it impacts them and how they will work after the change
Stays informed of developments in the field of marketing and communications within the industry to foster ideas and innovation.
Leverages technology and industry best practices
Review analytics and create reports on key metrics.
Qualifications You’ll Need
The Basics
Bachelors Degree in Communications, English Studies, or related
6 years of experience in Internal communications, Corporate Communications, or Related Experience
In lieu of a degree, 10 years of experience in Internal communications, Corporate Communications, or Related Experience
Physical & Cognitive Requirements
Primarily remain in a stationary position.
No required movement about the work environment to complete the major responsibilities of the job.
Primarily performed indoors in an office setting.
Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
Ability to communicate verbally.; Ability to communicate in written form.
Travel up to 25% of the time.
Bonus Points If You Have
8 years of experience in Internal communications, Corporate Communications, or Related Experience
Certified Change Management Professional, or related
Well-versed using Poppulo for building and executing messaging
Applied understanding of Articulate, Adobe Pro & JIRA
Familiar with content and learning management systems
Working knowledge of Data Management and DMBOK
Well-versed developing & maintaining SharePoint pages
Skilled in Viva Engage and Microsoft 365
Ability to write user-friendly, engaging copy about business and technical subjects.
Good organizational, planning, and coordination skills
Ability to multi-task and re-prioritize as needed
Desire to take full ownership of assigned projects and can work independently
Ability to manage multiple projects simultaneously
Possesses a sense of urgency; is self-motivated and detail-minded
Strong interpersonal skills and ability to build collaborative relationships
Good verbal presentation, group dynamic, and facilitation skills
Proactive approach in resolving problems and issues
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
#LI-KE
#Remote
#BI-Remote
Application Deadline: The application window for this position is anticipated to close on Jan-20-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation: The base pay for this position generally ranges between $91,000.00 to $153,400.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
What You’ll Do
Responsible for driving employees' understanding of our enterprise data management strategic priorities through the management of our company-wide communications channels by developing and executing comprehensive communication plans that influence thinking, guide behavior change and enhance culture. This role will also be responsible for developing, executing, and providing counsel on communications that support key business initiatives, and leading the strategic and tactical execution of events that drive and influence company engagement and culture.
How You’ll Do It
Develops and executes multi-audience, multi-channel change communication strategies and tactics that support key initiatives and are aligned with Discover's business priorities
Provides business partners with strategic counsel, coaching and perspective to define needs and support the development and execution of effective change communication plans to achieve desired business results
Provides thought leadership and guidance including development of key messages on key strategic internal events or initiatives i.e. town halls, leadership meetings, business unit meetings
Develops processes and mechanisms to measure effectiveness of communications and identify improvement opportunities.
Manages communications during all stages of the change to ensure consistent, timely, relevant messaging is delivered to target audiences
Defines changes and the business needs that drive them, identify stakeholders, develop relevant and compelling messaging to ensure that impacted business units and individuals are aware of the change, how it impacts them and how they will work after the change
Stays informed of developments in the field of marketing and communications within the industry to foster ideas and innovation.
Leverages technology and industry best practices
Review analytics and create reports on key metrics.
Qualifications You’ll Need
The Basics
Bachelors Degree in Communications, English Studies, or related
6 years of experience in Internal communications, Corporate Communications, or Related Experience
In lieu of a degree, 10 years of experience in Internal communications, Corporate Communications, or Related Experience
Physical & Cognitive Requirements
Primarily remain in a stationary position.
No required movement about the work environment to complete the major responsibilities of the job.
Primarily performed indoors in an office setting.
Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
Ability to communicate verbally.; Ability to communicate in written form.
Travel up to 25% of the time.
Bonus Points If You Have
8 years of experience in Internal communications, Corporate Communications, or Related Experience
Certified Change Management Professional, or related
Well-versed using Poppulo for building and executing messaging
Applied understanding of Articulate, Adobe Pro & JIRA
Familiar with content and learning management systems
Working knowledge of Data Management and DMBOK
Well-versed developing & maintaining SharePoint pages
Skilled in Viva Engage and Microsoft 365
Ability to write user-friendly, engaging copy about business and technical subjects.
Good organizational, planning, and coordination skills
Ability to multi-task and re-prioritize as needed
Desire to take full ownership of assigned projects and can work independently
Ability to manage multiple projects simultaneously
Possesses a sense of urgency; is self-motivated and detail-minded
Strong interpersonal skills and ability to build collaborative relationships
Good verbal presentation, group dynamic, and facilitation skills
Proactive approach in resolving problems and issues
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
#LI-KE
#Remote
#BI-Remote
Application Deadline: The application window for this position is anticipated to close on Jan-20-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation: The base pay for this position generally ranges between $91,000.00 to $153,400.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
