Ortho Treatment Coordinator - Bilingual

Job Title: Ortho Treatment Coordinator (OTC)

Status: Initial 9 to 12 Month Contact (Potential Conversion to Full Time)

Location/s: Tyler, TX and Longview TX (mileage reimbursement given)

Job Summary:

The Orthodontic Treatment Coordinator (OTC) plays a vital role in ensuring a positive patient experience by providing comprehensive support and education to patients seeking orthodontic care. The OTC is responsible for presenting treatment plans, discussing associated costs, and facilitating a seamless process for patients, including insurance, payment options, and follow-up. This role demands a high level of communication and organizational skills, along with a deep understanding of orthodontic treatment plans and procedures.

Essential Functions and Primary Responsibilities:

• Present orthodontic treatment plans and provide cost estimates effectively to patients.
• Educate patients on the Orthodontist's diagnosis and recommended treatment plans after clinical review.
• Monitor and track collections while performing necessary patient follow-up.
• Explain, promote, and enforce company payment policies and procedures.
• Achieve high treatment acceptance rates by clearly explaining treatment costs, insurance coverage, and financing options.
• Solicit referrals from satisfied patients and monitor patient satisfaction levels post-treatment.
• Contact patients/guarantors to confirm appointments and discuss fees due before their scheduled visits.
• Maintain the highest integrity by adhering to all government regulations, company standards, and compliance programs.
• Perform additional duties that support the Orthodontist and overall practice operations.

Qualifications:

Education/Experience

• High School Diploma or GED equivalent required.
• Minimum of 1 year of experience as an Orthodontic Treatment Coordinator in a similar practice is required.
• Bilingual - Spanish & English

Required Skills

• Strong written and verbal communication skills.
• Dental background with knowledge of treatment plan presentation and CDT codes.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.).
• High-level knowledge of orthodontics and associated treatment plans.
• Ability to communicate orthodontic techniques effectively.
• Thorough understanding of dental insurance policies, service limits, PPO, self-pay collections, and financing options.

Preferred Skills

• 3 years of customer service experience.
• Advanced knowledge of orthodontic treatment plans, presentation techniques, and CDT codes.
• Proficiency in handling dental insurance and financing options.
• Bilingual English-Spanish is highly desirable.
• RHS (Radiation Health & Safety) certification is a plus.

Job Types: Temporary, Contract

Pay: $17.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Treatment Coordinator: 1 year (Required)

Language:

• Spanish (Required)

Ability to Relocate:

• Tyler, TX 75701: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $21