Ambassador

Ambassador Job Description

DISCOVER VALDEZ is seeking to hire a high performing Visitor Center Ambassador to join our team!

Our mission: “to promote leisure, art, culture and adventure in Valdez". We are passionate about our love of Valdez and our state of Alaska!

Our Core Values: Service & Stewardship Growth & Continuous Learning Communication Trustworthiness Collaboration

Discover Valdez encourages our team members in continuing success through great morale, education expansion, and growth opportunities. We are willing and excited to train someone with the right attitude. Come join our Team!

Successful candidates should have some experience in sales, communications, customer service or other relevant fields.

Ambassador Responsibilities: Position Summary:

As a Discover Valdez Ambassador, you will be in charge of providing inspiration and information at our Visitor Center. Ambassadors showcase great knowledge about the area of Valdez, its businesses, and its history. You will work with other ambassadors as a diverse team under the direction of the Services Manager. You will be tasked with providing information about Valdez to visitors via phone, email, or in person at the Visitor Information Center (Kelsey Dock Booth as needed). Other duties include stocking visitor guides, rack cards, and merchandise in the Visitors Center; recording numbers of visitors, light cleaning, and other duties as requested.

Reports To: Services Manager

Essential Skills and Requirements:

• Strong Integrity: High level of personal and professional integrity
• Commitment and Loyalty: Natural consistency in commitment to leadership; ability to mirror the Executive Director’s vision and project it to stakeholders and members
• Communication Skills -Ability to effectively communicate, verbally and in writing, in English. Additional language skills are helpful but not required.
• High Initiative: Energy toward productivity is strong and solid
• Excellent customer service skills - Be enthusiastic about Valdez; communicate information about Valdez to visitors in person, over the phone, or via email.
• Professionalism – Must be able to communicate with patience, kindness, and dignity to the many diverse visitors; Must be able to maintain a positive attitude.
• Teamwork - Ability to work in a team with other Ambassadors and leadership with professionalism, kindness, and respect.
• Represent Valdez - Ability to represent Valdez, the Discover Valdez brand, and member businesses in a welcoming and professional manner.
• Technology Skills - Familiarity with Microsoft Office Suite, including Word, Excel and Outlook, and Windows is a strong plus; Familiarity with major social media platforms, such as Facebook, Instagram, and YouTube, is helpful, but not required.

Physical Demands and Work Environment:

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances.
• Required to stand, walk and sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus.
• Ability to maintain regular attendance consistent with federal, state, and local standards. Must be able to lift and carry up to 25 lbs. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.
• Ambassadors generally staff the Visitor Information Center on Fairbanks Drive; may be requested to staff the Information Booth at Kelsey Dock during cruise ship arrivals as needed.

Additional Opportunities: Motivated Visitor Center Ambassadors will have additional career development opportunities, including gaining experience in marketing, communications, graphic design, and the travel industry. Familiarization trip opportunities-- free trips with local Valdez tour operators -- are generally available. An end-of-season bonus, based on hours worked, may be available (at the discretion of the Executive Director for those who complete the season in good standing).

Discover Valdez (Valdez Convention and Visitors Bureau, Inc.) values all employees and job candidates as unique individuals, and we welcome the variety of experiences they bring to our organization. We will seek to uphold the standard to treat each person equally regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by law.

*Alaska remains an at-will-employment state. This means, absent a contract to the contrary, and unless the employee can successfully assert a common law or statutory claim (such as under a discrimination or retaliation statute), an employer is free to terminate an employee's employment for any reason or no reason.

Application Instructions To apply, please email a resume with contact information and references to executivedirector@valdezalaska dot org .

Job Types: Part-time, Full-time, Seasonal

Pay: $16.00 - $19.00 per hour

Benefits:

• Flexible schedule
• Opportunities for advancement
• Professional development assistance
• Travel reimbursement
• Tuition reimbursement

Compensation Package:

• Bonus opportunities
• Hourly pay

Schedule:

• 4 hour shift
• 8 hour shift
• After school
• Choose your own hours
• Day shift
• Evenings as needed
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• No weekends
• Rotating weekends
• Weekends as needed
• Weekends only

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Valdez, AK (Required)

Work Location: In person

Salary : $16 - $19