Membership Coordinator

DISCOVER VALDEZ is seeking a high-performing Membership Coordinator to join our team. As the Membership Coordinator, you will be charged with upholding the member relationships and membership database for our membership community, under the lead of the Executive Director. In this position, you will create and foster strong relationships, offering stability and reliability to our Member businesses and Business to Business partnerships.

DISCOVER VALDEZ promotes a company culture that encourages our team members in continued success through great morale, education expansion, and growth and cross training opportunities. We are willing and excited to train someone with the right attitude.

Job Title:

MEMBERSHIP COORDINATOR

Reports to: Executive Director

Position Summary:

As a Membership Coordinator, you will work with the Executive Director to uphold member relationships. You will work alongside a diverse team, under the direction of the Executive Director. You will be tasked with maintaining databases, supporting the Executive Director on invoice processing, and supporting strong member business communication. You may also assist our Team on providing information about Valdez to visitors via phone, email, or in person, and other duties as requested.

Membership Coordinator Responsibilities:

• Process membership applications and renewals.
• Manage membership invoicing and appeals.
• Create and send newsletters and emails.
• Plan and organize member events.
• Build relationships with members and sponsors.
• Respond to member questions, complaints, and information requests.
• Track membership activities.
• Master the membership database and membership benefits, as well as our advertising to offer high knowledge of the membership department.
• Report on membership growth and engagement.
• Develop and manage membership campaigns.

Soft Skills:

• Strong Integrity: High level of personal and professional integrity
• Commitment and Loyalty: Natural consistency in commitment to leadership; ability to mirror the Executive Director’s vision and project it to stakeholders and members
• Excellent interpersonal abilities: Both verbal and written, with the ability to effectively interact with diverse individuals
• Professional Attitude and demeanor: Reflects our organization values
• Strong Organization Skills: Attention to detail, ability to prioritize tasks, and manage multiple projects simultaneously
• Ability to Identify Needs and Opportunities: Ability to see growth opportunities
• Innovative: Creative minded and striving for unique solutions
• Problem Solving: Critical thinking when under multiple pressures
• High Initiative: Energy toward productivity is strong and solid
• Proactive Optimization: Ability to see what needs to be done and optimize the way to do it
• Solid Follow Through: Consistency in delivery; commitment to finishing tasks; Results-Oriented
• Sound Judgement: Shrewd insight in correct decision making.
• Flexible, adaptable team player: willing to adapt to changes while focusing on team success

Hard Skills:

• Technology Skills: Proficiency in Microsoft Office Suite, including Word, Excel and Outlook, and Windows is required; Familiarity with QuickBooks or accounting software is a plus; Knowledge of major social media platforms, such as Facebook, Instagram, and YouTube; Adobe and PDF familiarity.
• Calendar Management Expertise: Ability to efficiently manage complex schedules
• Financial processing: Ability to process invoices through our financial platforms; knowledge of basic financial reporting and processing; understanding of accounts payable
• Document Maintenance: Ability to create and maintain documents to support membership
• Marketing and Sales skills are a big plus

Additional duties include:

• Set annual membership and budget goals
• Collaborate with other departments to develop and implement strategies
• Ensure quality control in all areas of the membership department
• Oversee gift processing and acknowledgements
• Develop relationships with the community
• Other duties as required

Requirements:

Candidate must have:

• High school diploma (or equivalent level of experience and knowledge)
• High level of confidentiality
• Passion for Valdez and the success of its Members

Physical Demands and Work Environment:

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances.
• Required to stand, walk and sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions.
• The ability to maintain regular attendance consistent with federal, state, and local standards.

Additional Opportunities: Motivated Team members will have additional career development opportunities, including gaining cross department experience in marketing, communications, graphic design, and the travel industry (The United States is the world's most powerful travel and tourism market). Familiarization trip opportunities-- free trips with local Valdez tour operators -- are generally available. An end-of-season bonus, based on hours worked, may be available (at the discretion of the Executive Director for those who complete the season in good standing).

DISCOVER VALDEZ (Valdez Convention and Visitors Bureau, Inc.) values all employees and job candidates as unique individuals, and we welcome the variety of experiences they bring to our organization. We will seek to uphold the standard to treat each person equally regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by law.

*Alaska remains an at-will-employment state. This means, absent a contract to the contrary, and unless the employee can successfully assert a common law or statutory claim (such as under a discrimination or retaliation statute), an employer is free to terminate an employee's employment for any reason or no reason.

Application Instructions To apply, please email a resume with contact information and references to executivedirector@valdezalaska.org .

Job Type: Part-time

Pay: From $19.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Valdez, AK (Required)

Work Location: In person

Salary : $19