Senior Process Improvement Analyst

Discover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors : We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description : What You’ll DoResponsible for executing operational excellence and process improvement initiatives on a day-to-day basis, which includes creating future-state processes and metrics based observations to improve operational performance in quality, cost, delivery and risk mitigation. The position facilitates and promotes the understanding and implementation of operational excellence principles and techniques. The role conducts data analyses, including gathering data, analyses and generating insights. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.How You’ll Do ItApplication of process analysis methods to identify operational excellence opportunities to increase efficiency and reduce risk prior to automation design.Support detailed requirements gathering, design and development of automations using various tools.Leads process improvement initiatives (Value Stream Mapping, Kaizen Events, DMAIC / DMADV Projects, 5S / Visual Workplace Program, etc.) using Lean and / or Six Sigma tools. Conducts data analysis using Lean, Six Sigma, and other analytical tools to identify process improvement opportunities. Identifies and develops metrics for sustaining improvement initiatives and measuring business results. Works with leadership to maintain and share best practices as needed.Perform investigatory shadows, process analysis and present recommendations.Perform process mapping and time study observations.Clearly document solution design, job aids and enhancements.Manages multiple process improvement projects at one time. Ensures solutions are consistent with organizational objectives. Builds relationships with all key constituents necessary to deliver project results.Writes requirements and use cases / user stories.Build and maintain relationships with Business Technology, Business Stakeholders and other teams to support automation development activities.Problem solves production issues, which may require transactional processing to complete thorough review of a process.Qualifications You’ll NeedThe BasicsAt a minimum, here’s what we need from you : Bachelor's Degree in Engineering, Business Administration and Management, or related field1 years of experience in Production, Operations, Leadership, Project Management, or related fieldIn lieu of a degree, 4 years of experience in Production, Operations, Leadership, Project Management, or related fieldPhysical and Cognitive RequirementsThe physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws : Primarily remain in a stationary position.No required movement about the work environment to complete the major responsibilities of the job.Primarily performed indoors in an office setting.Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.Ability to communicate verbally.; Ability to communicate in written form.Bonus Points If You Have2 years of experience in Production, Operations, Leadership, Project Management, or related fieldBackground with Lean Six Sigma or other process analysis methods and documentation (LSS Green or Black Belt)Master's Degree in Project Management, Business, Information Technology or related fieldFamiliarity with Python, BluePrism or other RPA applicationsDiscover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.Application Deadline : The application window for this position is anticipated to close on Nov-30-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.Compensation : The base pay for this position generally ranges between $67,000.00 to $113,000.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.Benefits : We also offer a range of benefits and programs based on eligibility. These benefits include : Paid Parental LeavePaid Time Off401(k) PlanMedical, Dental, Vision, & Health Savings AccountSTD, Life, LTD and AD&DRecognition ProgramEducation AssistanceCommuter BenefitsFamily Support ProgramsEmployee Stock Purchase PlanLearn more at mydiscoverbenefits.com .What are you waiting for? Apply today!All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) ()Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and / or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.