Verification

Job Description

We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!

Our next classes start in July of 2024.

We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours :

• 10 : 00 AM - 3 : 00 PM EST (OH, MD, PA, NA, & NJ)
• 8 : 00 AM - 1 : 00 PM MDT (UT)
• 7 : 00 AM - 12 : 00 PM MST (AZ)

Note : Shifts are Monday - Friday with weekends as assigned.

What You’ll Do

Processes late and trailing transactions on fraud status accounts and processes zero fraud loss cases. Updates information from merchant receipts to the case information screen.

Takes both inbound and outbound calls to customers for transaction verification.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management

If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download / 10 MBPS upload speed from your internet provider.

A wired connection is required.

We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience.

You’ll also have the best coaches to help you deliver the best service!

How You’ll Do It

Assist customer with entry level transactions and inquiries. Calls may be inbound or outbound and require a low amount of analytical work.

Contact is with card member or third party.

Process and document customer case file. Documentation requires a high level of accuracy and may require the use of multiple systems or screens.

Bonus Points If You Have

H.S. Diploma or GED.

INDDFS

ZRDFS

Remote

BI-Remote

A credit screening may be required for some roles within Discover Home Lending.

Application Deadline :

The application window for this position is anticipated to close on Jun-15-2024. We encourage you to apply as soon as possible.

The posting may be available past this date, but it is not guaranteed.

Compensation :

Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits :

We also offer a range of benefits and programs based on eligibility. These benefits include :

Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

STD, Life, LTD and AD&D

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

Learn more at .

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.

Last updated : 2024-06-12