Visitor Services Specialist

Qualifications:

• Ability to interact effectively, professionally, and courteously with visitors, staff and volunteers.
• Interactive and fast-paced team oriented tasks.
• Exhibit high levels of flexibility and ability to work with a team.
• Must possess a valid Tennessee Driver’s License or have access to reliable transportation.
• Ability to relate to persons of all ages, diverse backgrounds, skills and abilities.
• Must be able to handle multiple tasks.
• Comply with a flexible work schedule, including weekends and holidays.
• This job requires periods of standing, sitting, walking, stooping, kneeling, reaching, turning, twisting, bending above and below the waist, use of hands and arms, lifting, talking, hearing, use of computer and keyboard. Must have the ability to use both hands in fine manipulation of small tools; the ability to see well enough to read handwritten and typewritten materials; push/pull up to 10 lbs.
• Noise level varies from quiet to loud.
• Temperature varies from hot to cold

Key areas of responsibility

Shift Lead:

• Demonstrate leadership and motivate staff to exceed expectations of visitors, ensuring a warm, safe, welcoming visitor experience is at the forefront of all interactions.
• Assign museum zones of care to each Visitor Services Team members and offer support to ensure zones are maintained.
• Manage all meal and rest breaks for the Visitor Services team.
• Ensure that opening and closing duties and checklists are completed by the Visitor Services team. Submit checklists to the Visitor Services & Family Engagement Coordinator at the end of each shift.
• Address and solve visitor issues and incidents, and report significant concerns to the Visitor Services & Early Childhood Coordinator team.

Exhibits, Programs, Outreach:

• Assist in the implementation of Discovery Center exhibits & programs across departments to ensure impact and outcomes are meeting current standards and are innovative, inspiring, and of the highest quality including but not limited to:
• Help plan, facilitate, and evaluate public event activities and public programs, such as Cultural Free Days, Special Events, Floor Programs, and Added Value Days.
• Assist with all other initiatives, such as leading stations on field studies, birthday parties, and after hour rentals.
• Help facilitate the maintenance and upkeep of exhibits

Other Duties:

• Assist with other duties in the museum as assigned
• Attend monthly staff meetings.
• Attend Education and Visitor Services meetings

Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: No more than 34 per week

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Morning shift

Application Question(s):

• Please list your current working availability, including evenings and weekends.

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Murfreesboro, TN 37130 (Required)

Work Location: In person

Salary : $17