What are the responsibilities and job description for the Park Area Ambassador (Guest Services) (Evergreen) position at Discovery Cove Orlando?
What you get to do:
As a Host or Hostess for Guest Services, you’ll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help create positive, lasting memories for our guests. You will:
- Provide exceptional guest service by greeting and interacting with guests, answering questions and resolving guest issues
- Perform guest laundry tasks such as loading/unloading washers and dryers, folding towels, and preparing wetsuits and gear bags
- Facilitate an organized traffic flow of both guests and their vehicles
- Adhere to safety policies
- Deliver park orientation spiels to large groups of guests
- Distribute lockers, gear bags, and wetsuits to guests, ensuring proper fit of swim gear
- Monitor, sort, and restock gear and supplies throughout shift
- Maintain cleanliness of all assigned areas including trash removal and sweeping of indoor/outdoor pathways and lots, wiping down beach chairs and raising umbrellas, and other light cleaning duties as needed
- Perform other duties as assigned
What it takes to succeed:
- Must be at least 16 years of age
- Must be able to work varied shifts (opening shifts start as early as 6:00am and closing shifts end as late as 11:00pm)
- Must be able to communicate effectively with team members and guests
- Must be comfortable speaking to large groups
- Must be able operate washer, dryer, and towel machine with training
- Must be comfortable with completing all cleaning duties, including use of cleaning chemicals
- Must be comfortable handling wetsuits (neoprene) and latex products
- Must be able to train on and properly use protective gear
- Must be comfortable working around fumes/dust/odor
- Must be able to stand for entire shift
- Must be able to walk in sand
- Must be able to lift up to 25 pounds
- Must be able to push/pull up to 50 pounds with assistance
- Must be able to bend, reach, twist, and turn with complete flexibility
- Must be comfortable working around water and animals
- Must be able to work indoors and outdoors in all weather conditions
