What are the responsibilities and job description for the Marketing & Member Experiences Coordinator position at Discovery Land Company?
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This role will be located at one of Discovery Land Company’s locations: Maverick Golf and Ranch Club, set outside of Fort Worth, TX
Maverick Golf and Ranch Club is seeking a Marketing and Member Experiences Coordinator to join the Member Services Department.
The Marketing and Member Experiences Coordinator is a motivated and detail-oriented individual that provides comprehensive administrative support for the Marketing and Member Services teams. This role requires a high level of organization, communication skills, and the ability to collaborate across departments to enhance both the marketing efforts and member experiences at Maverick. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.
Key Responsibilities
Marketing & Communications Support
Maverick seamlessly blends classic Western charm and modern luxury, providing a world-class golf experience accentuated by its rare 90 feet of elevation change. With 1,100 acres of rolling hills, pastoral farmland, and nearly a mile of Dutch Branch Creek, this is a truly special place in the heart of Texas. The community offers a unique blend of urban sophistication and cowboy culture, embracing a laid-back Texas feel, while dedicated to a healthy lifestyle and environmental sustainability. In addition to its world-class sports performance amenities, the club includes three distinct golf experiences designed by Tom Fazio, including an 18-hole championship course, a 12-hole executive course, and a 9-hole par 3 course. At Maverick, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse communities to provide the highest level of service that contributes to the creation of unforgettable experiences.
Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.
This role will be located at one of Discovery Land Company’s locations: Maverick Golf and Ranch Club, set outside of Fort Worth, TX
Maverick Golf and Ranch Club is seeking a Marketing and Member Experiences Coordinator to join the Member Services Department.
The Marketing and Member Experiences Coordinator is a motivated and detail-oriented individual that provides comprehensive administrative support for the Marketing and Member Services teams. This role requires a high level of organization, communication skills, and the ability to collaborate across departments to enhance both the marketing efforts and member experiences at Maverick. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.
Key Responsibilities
Marketing & Communications Support
- Club Communications: Schedule and distribute club communications to members and prospects via Eloqua. Maintain contact database information in Eloqua.
- Cross-Department Collaboration: Work closely with Sales, Marketing, Club Operations, and Member Services to create a weekly roundup of updates and important information. Take meeting notes and keep club calendars up to date.
- Digital Asset Management: Regularly update and maintain club assets in relevant databases, including Publitas, Asset Bank, Pacestter, and Egnyte.
- Assist in the development and execution of marketing materials & campaigns, including email marketing, photoshoots, social media, content creation and communication materials.
- SWAG Management: Maintain inventory of promotional materials (SWAG) and make recommendations on reorders.
- Prospect Event Support: Assist in the planning and execution of prospect events to foster member engagement and club growth.
- Member Profiles: Support in creating and maintaining detailed member profiles and preferences to enhance tailored experiences.
- Experience Coordination: Plan and coordinate itineraries, transportation, reservations, and activities for members, guests, and visitors, collaborating with internal teams or external vendors.
- Daily Experiences: Develop and execute daily activities and experiences that delight and exceed member expectations.
- Vendor Recommendations: Curate and update a list of trusted local vendors, retailers, and services for members and guests, offering tailored recommendations.
- Member Event Support: Assist with planning, promoting, and executing member events to ensure they align with member interests and brand values.
- Perform any other administrative tasks or special projects as assigned.
- Mobile App (PaceSetter): assist in keeping mobile app up to date and relevant
- Respond to member/prospect inquiries and provide information as needed.
- High school diploma or equivalent. College degree in hospitality, communications/marketing, or public relations preferred.
- At least 6 months of prior hospitality experience and/or customer service experience.
- Excellent communication and interpersonal skills.
- Strong organizational skills with a keen attentional to detail.
- Must be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers.
- Experience with Word, Excel, Publisher, Power Point, Email, and a willingness to learn new computer programs that the Club utilizes.
- Ability to work collaboratively with cross-functional teams.
- Proven ability to quickly adapt to and master new digital tools and technologies.
- Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
- Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
- Ability to work in a team environment.
- Ability to stay calm and focused during the busiest of times.
- Ability to read, write, speak, and understand English; additional languages preferred.
- Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
- Competitive Pay or Wage Range
- Medical, Dental, and Vision Benefits
- 401k Contribution
- Paid Time Off and Paid Holidays
- Employee Meals, Referral Incentives, and Recognition Programs
- Holiday Pay
- Professional development and upward mobility opportunities
- Work-Family Culture
Maverick seamlessly blends classic Western charm and modern luxury, providing a world-class golf experience accentuated by its rare 90 feet of elevation change. With 1,100 acres of rolling hills, pastoral farmland, and nearly a mile of Dutch Branch Creek, this is a truly special place in the heart of Texas. The community offers a unique blend of urban sophistication and cowboy culture, embracing a laid-back Texas feel, while dedicated to a healthy lifestyle and environmental sustainability. In addition to its world-class sports performance amenities, the club includes three distinct golf experiences designed by Tom Fazio, including an 18-hole championship course, a 12-hole executive course, and a 9-hole par 3 course. At Maverick, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse communities to provide the highest level of service that contributes to the creation of unforgettable experiences.
Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.
