What are the responsibilities and job description for the Member Experience Manager position at Discovery Land Company?
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Join the Discovery family, where quality and service are at the heart of everything we do!
This role will be located at one of Discovery Land Company's locations : The Hills, set outside of East Quogue, New York.
The Hills is seeking a seasonal Member Experience Manager to join the Member Services Department. Seasonal dates are : April 1, 2025 - October 1, 2025.
The Member Experience Manager will strive to create an environment where members and staff strengthen their relationships by sharing authentic, inspiring experiences, and creating memories our members will cherish throughout their lives and across generations. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.
Key Responsibilities
- Provide a safe, inclusive community and supporting culture of well-being where families are free to enjoy amenities of the club.
- Manage the Member Services team including scheduling, hiring, training, and performance management, while ensuring the team is support the service culture for member, guests, and staff.
- Lead club communications through varietal mediums, including personal relationships, email, Pacesetter app, and website.
- Ensure proper coverage to create a seamless service experience while maintaining proper budgetary consciousness and processes.
- Create and oversee daily operating procedures for department.
- Coordinate transportation needs, reservations, and activities for members, guests, and create itineraries for prospects / visitors and with appropriate departments.
- Define the the Member Experience in each amenity area, coordinating with department leads to ensure a consistent sequence of service.
- Distribute reports and files related to department, including daily report on onsite activity and up-to-date forecast of visits and special requests.
- Create and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos.
- Work closely with Sales to create exceptional experiences for prospects / visitors.
- Work with General Manager and Public Relations team to promote positive experiences, including photography.
- Coordinate with or assist other departments as needed.
Qualifications
Additional Requirements
Benefits
About Us
The Hills Golf Club is a close-knit, private club and community which will have 118 residences located in the heart of the Hamptons on New York's Long Island. The Hills is proud to be part of New York's summertime destination for families seeking to escape the city and live life at a slower pace while creating unforgettable experiences closer to nature. The Hills offers its members a world-class Tom Fazio golf course, a comprehensive wellness center, outstanding culinary experiences, and Discovery's signature Outdoor Pursuits program. The Hills is located just 15 minutes from Dune Deck Beach Club in Westhampton Beach, which offers extensive beach programs. At The Hills, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit :
Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit :
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Salary : $2,692 - $3,200
