Group Visit Sales Manager

Description

ABOUT US

Discovery Place (DP) brings science, nature, and design together to create transformative experiences that enable our community to understand, enjoy and apply science to their lives. Operating four museums in the greater Charlotte, NC metropolitan area, serving more than 700,000 people a year through Museum visits, interactive in-school educational programming and community outreach initiatives. Founded in 1946, Discovery Place is shaping a future where people embrace science to create opportunities, build hope, solve problems and bring positive change for our world. Come science with us!

General Summary

This Sales Manager will accelerate our growth by implementing innovative sales strategies to expand group sales revenue. Working closely with the Senior Director of Marketing, they will drive both personal sales success and guide team performance to better serve our community through increased reach and impact.

Responsibilities

• Make 250-500 outbound calls weekly when possible and serve as primary appointment setter for the sales team.
• Develop and execute outbound sales strategy to achieve museum and program revenue goals.
• Leverage Salesforce to track customer interactions, monitor sales metrics, and generate performance analytics.
• Maintain accurate customer data and lead tracking processes to maximize conversion rates.
• Book and manage group visits using Ticketure and Salesforce systems.
• Serve as primary service and booking agent for Outreach Program.
• Build and maintain relationships with key players in travel, tourism, and education sectors to drive group bookings.
• Identify and pursue strategic partnership opportunities through active networking.
• Create targeted proposals that align with school objectives and sales targets.
• Optimize sales processes through Salesforce automation and workflow improvements.
• Collaborate with management to set and achieve annual goals.

Qualifications

Qualifications

The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Excellent communication and writing abilities
• Strong multitasking and project management skills
• Detail-oriented with proven sales persistence and high standards
• Self-directed problem solver
• Flexible to work both remotely and in-office
• Bachelor's degree or equivalent experience
• Available for occasional evening and weekend work as needed

Competencies  

• Proven sales track record with team management and relationship-building expertise
• Experience developing new markets and managing major accounts
• Knowledge of experience/ticket sales for attractions or entertainment
• Familiarity with nonprofit and education sectors preferred
• Proficiency in ticketing systems, CRM, and Microsoft Office suite
• Strong written and verbal communication skills
• Demonstrated leadership and problem-solving abilities

Working Conditions

As of now, we work in a hybrid model. The position requires in-office work several days a week, but there are also opportunities for remote work.

Travel

You should be able to visit our four local museums occasionally.

Additional responsibilities may be assigned to this position.

Employees of Discovery Place should uphold the mission, vision and values of the organization. We strive to provide exceptional service through four core values: uncommon courtesy, the pursuit of personal excellence, teamwork and inclusion. We value the diversity of opinions and intellectual thought and encourage an environment where employees can share ideas openly.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities of this job. Other duties may be assigned. This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.