What are the responsibilities and job description for the Account Director (Patient Advocacy) – Remote position at Discovery?
Company Description
Discovery is a Publicis Health company that is focused on identifying and implementing key collaborative advocacy strategies for bio-pharmaceutical companies. We believe in helping the industry live its visions of improving the lives of the patients and communities they serve in ways that go beyond product development and delivery. Entire communities can benefit from initiatives that raise awareness, expand access, address disparities, and support improved standards of care. The Discovery advocacy team has been at the forefront of development in the healthcare advocacy field for more than 20 years, working with clients to develop internal advocacy structure as well as collaborative initiatives in education, awareness, access, policy, and other key areas. We think beyond traditional parameters and develop innovative solutions to stay ahead of the evolving political, regulatory, legislative, medical, and economic environments. Discovery is dedicated to improving patient outcomes through innovative solutions and strategic collaborations in healthcare. Our team plays a crucial role in ensuring that patient voices are heard and integrated into our strategies, services, and partnerships.
Join Discovery and be part of a team that turns challenges into opportunities for growth and positive impact. Our people work from anywhere in the United States but can access office space at any of our three main offices (Chicago, Philadelphia, and New York City) anytime. Let’s innovate and build a healthier future together.
Learn more about us at https://www.discoveryadvocacy.com
Overview
The Account Director (Remote) is responsible for overseeing the advocacy account team, including the direct management and mentoring of the advocacy account team, as well as contributing to brainstorming and initiation of new advocacy program development. This individual is responsible for managing and growing client relationships, and expanding services/business, on one or more client accounts. The ideal candidate will have a proven record of maintaining ultimate accountability for client satisfaction, increasing account revenue and overall growth, and will bring experience as a team leader.
Responsibilities
Client Relationship Management:
Publicis Health is the world’s premier health-oriented agency network. A division of Publicis Groupe, Publicis Health manages top-tier agencies specializing in promoting innovative solutions in advertising, digital, branding, message delivery, market access, and medical communications. Publicis Health’s mission is to be the indispensable force for health and wellness business transformation through the alchemy of creativity and technology—for good.
With more than 5,000 employees around the world, Publicis Health manages 18 agency brands through 40 offices located in seven countries. Publicis Health brands include Digitas Health, Discovery USA, Heartbeat, in-sync, Langland, Maxcess Managed Markets, Payer Sciences, PDI, PlowShare Group, Publicis Health Media, Publicis LifeBrands, Publicis Resolute, Publicis Touchpoint Solutions, Razorfish Health, Real Science, Saatchi & Saatchi Wellness, Tardis Medical Consultancy, and Verilogue.
Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.
Compensation Range: $95,950 - $150,995 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 3/18/2025.
Discovery is a Publicis Health company that is focused on identifying and implementing key collaborative advocacy strategies for bio-pharmaceutical companies. We believe in helping the industry live its visions of improving the lives of the patients and communities they serve in ways that go beyond product development and delivery. Entire communities can benefit from initiatives that raise awareness, expand access, address disparities, and support improved standards of care. The Discovery advocacy team has been at the forefront of development in the healthcare advocacy field for more than 20 years, working with clients to develop internal advocacy structure as well as collaborative initiatives in education, awareness, access, policy, and other key areas. We think beyond traditional parameters and develop innovative solutions to stay ahead of the evolving political, regulatory, legislative, medical, and economic environments. Discovery is dedicated to improving patient outcomes through innovative solutions and strategic collaborations in healthcare. Our team plays a crucial role in ensuring that patient voices are heard and integrated into our strategies, services, and partnerships.
Join Discovery and be part of a team that turns challenges into opportunities for growth and positive impact. Our people work from anywhere in the United States but can access office space at any of our three main offices (Chicago, Philadelphia, and New York City) anytime. Let’s innovate and build a healthier future together.
Learn more about us at https://www.discoveryadvocacy.com
Overview
The Account Director (Remote) is responsible for overseeing the advocacy account team, including the direct management and mentoring of the advocacy account team, as well as contributing to brainstorming and initiation of new advocacy program development. This individual is responsible for managing and growing client relationships, and expanding services/business, on one or more client accounts. The ideal candidate will have a proven record of maintaining ultimate accountability for client satisfaction, increasing account revenue and overall growth, and will bring experience as a team leader.
Responsibilities
Client Relationship Management:
- Act as the primary point of contact for dedicated client accounts, ensuring their needs and objectives are understood and met.
- Foster strong relationships with client partners, develop strategies, and lead a team of professionals committed to community-centric solutions.
- Develop and maintain robust relationships with key stakeholders in patient advocacy, healthcare providers, and industry partners.
- Lead client meetings and manage ongoing communication to align on their strategic goals.
- Consult with clients to gather and analyze patient advocacy feedback, ensuring their insights are integrated into strategic planning.
- Facilitate discussions between clients and patient groups to ensure patient perspectives are accurately represented and addressed.
- Provide actionable recommendations to clients on how to improve patient experience and engagement based on gathered feedback.
- Collaborate with clients to design and implement strategic advocacy plans that support initiatives.
- Monitor industry trends and regulatory changes to proactively adjust strategies as needed.
- Utilize feedback from patients and advocacy organizations to inform and improve client strategies.
- Lead, mentor, and develop a team of account managers and coordinators, fostering a culture of collaboration and excellence.
- Ensure the team effectively manages projects, timelines, and deliverables, maintaining high standards of service.
- Develop metrics and rationale for each account plan; provide ongoing consultation regarding advocacy strategy; and develop fees and budget allocation models for agency services
- May be asked to participate in new business
- With project manager, contribute to the development of the project timeline and budget. Oversee budgeting, financial forecasting, and resource allocation for client accounts.
- Encourage professional growth and development within the team through training and performance feedback.
- Hire, train, and establish individualized career development plans, provide ongoing feedback, and conduct performance evaluations with direct reports
- Ensure clear, ongoing communication regarding client and brand strategies, strategic insights pertaining to the client’s business/industry, trends, initiatives, issues, and competitive intelligence, or similar to multidisciplinary team members. Inspire the team to consistently deliver superior client solutions that meet or exceed clients’ goals/expectations
- Establish and maintain a thorough knowledge of client organizations, advocacy stakeholders, products, and disease states
- 3 years of relevant professional advocacy experience
- A bachelor’s degree is required; an advanced degree in science or business is a plus
- A minimum of one (1) year of prior staff management, development, and mentoring experience preferred
- 3 years in healthcare patient advocacy, communications, healthcare agency, or bio-pharma advocacy
- A demonstrated track record of expanding business with existing clients (upselling); and experience supporting new business pitches required
- Advocacy, non-profit, public health, and policy experience is a plus
Publicis Health is the world’s premier health-oriented agency network. A division of Publicis Groupe, Publicis Health manages top-tier agencies specializing in promoting innovative solutions in advertising, digital, branding, message delivery, market access, and medical communications. Publicis Health’s mission is to be the indispensable force for health and wellness business transformation through the alchemy of creativity and technology—for good.
With more than 5,000 employees around the world, Publicis Health manages 18 agency brands through 40 offices located in seven countries. Publicis Health brands include Digitas Health, Discovery USA, Heartbeat, in-sync, Langland, Maxcess Managed Markets, Payer Sciences, PDI, PlowShare Group, Publicis Health Media, Publicis LifeBrands, Publicis Resolute, Publicis Touchpoint Solutions, Razorfish Health, Real Science, Saatchi & Saatchi Wellness, Tardis Medical Consultancy, and Verilogue.
Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.
Compensation Range: $95,950 - $150,995 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 3/18/2025.
Salary : $95,950 - $150,995
