What are the responsibilities and job description for the Client Success Support - Junior Position (Apply in minutes) position at DISH?
Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spanssatellite television service, live-streaming and on-demand programming, smarthome installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and SlingTV.
Department Summary
Our award-winning Inside Sales & Retention team successfully drives existingand future customer decision-making by selling the value of Echostar’sproducts and services using a consultative approach. This is 100% inbound newand existing customers - no cold calling! EchoStar is reimagining the futureof connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobileplans and products. Today, our brands include Boost Mobile, DISH TV, GenMobile, Hughes, and Sling TV.
What’s In It For You?
Career Growth :
Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year based on performance!
Uncapped Commission :
While first year on-target earning is $68,000, our top performers make well over six figures annually!
Rewards and Recognition Program
Offering high-value prizes, elaborate trips, food perks and so much more
Comprehensive Benefits :
Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
Exclusive Perks :
Complimentary DISH TV programming valued at $114.99month, plus discounts on Sling TV and Boost Mobile phone plans
Financial Security :
401(K) with company match and an Employee Stock Purchasing Program (ESPP)
Continued Education :
Tuition Reimbursement to support your career development
Job Duties and Responsibilities
What You’ll Be Doing :
Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
Assess each customer’s needs and offer the best valued solution
Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals
Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
Provide excellent customer service to build and maintain customer relationships
Our Paid Training Program Offers You :
Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
Robust mentorship program to support New Hire onboarding
Skills, Experience and Requirements
Competitive Spirit :
The drive and determination to succeed, compete with peers, and achieve sales targets
Growth Mindset :
The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally
Customer Focus :
Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success
Dependability :
Consistently meet commitments, maintain reliability, and uphold high standards of accountability
Integrity :
Adheres to ethical standards, honesty, and transparency in all interactions
Persuasion :
Influence others’ decisions and actions through clear communication, compelling arguments, and the effective demonstration of value
Communication :
Excellent verbal communication and listening skills; ability to build rapport quickly over the phone
Requirements :
High school diploma or GED; fluent in English and Spanish; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen
Salary Ranges
Compensation : $15.75Hour - $34.87Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a401(k) Plan with company match, ESPP, career opportunities, and a flexibletime away plan; all benefits can be viewed here : [DISHBenefits](https : careers.dish.comaboutbenefits?_gl=1
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MTcwNzMxODQ2MS44NC4xLjE3MDczMTg1MzQuMC4wLjA.&pk_vid=ee9e18c949f8741517073187262b4d81).The base pay range shown is a guideline. Individual total compensation willvary based on factors such as qualifications, skill level, and competencies;compensation is based on the roles location and is subject to change based onwork location. Candidates need to successfully complete a pre-employmentscreen, which may include a drug test and DMV check.The posting will be active for a minimum of 3 days. The active posting willcontinue to extend by 3 days until the position is filled.
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