What are the responsibilities and job description for the MARKETING LEAD - CUSTOMER COMMUNICATIONS position at DISH?
Company Summary :
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary :
Our Retail Wireless team, serving our Boost Infinite, Boost Mobile and Gen Mobile Brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, well emerge as the nations fourth facilities-based wireless carrier and a disruptive force in the market at large.
Job Duties and Responsibilities :
Dish Wireless is seeking a Marketing Lead to join the Customer Communications and Owned Channel Marketing team. You will enhance customer value and retention by implementing strategic initiatives throughout the customer lifecycle. Your role will involve developing impactful customer communications to boost engagement, drive sales, and foster retention. Key responsibilities include managing creative development for email and SMS campaigns, developing testing strategies for customer engagement, and driving messaging strategies for former customers. If you are a passionate marketer focused on customer experience, join us in shaping customer interactions and contributing to DISH Wireless's success.
Key Responsibilities :
In this role, you will :
- Develop engaging email and SMS campaigns to support customer loyalty and business objectives
- Serve as a subject matter expert for formers and winback communications
- Manage creative development of different campaigns for the team, briefing creative teams on needs, providing and seeking feedback, and shepherding campaigns from inception to deployment
- Spearhead developing creative tests seeking continuous improvement to customer engagement
- Collaborate within Retail Wireless Marketing team and across multiple teams including Creative, Web, and Sales to develop campaigns
- Act with sense of urgency to ensure that campaigns are developed and executed accurately and on schedule
Skills, Experience and Requirements :
As a successful Marketing Lead, you will have :
Education and Experience :
Skills and Qualifications :
Benefits :
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here : DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Salary Range :
USD $72350.00 - $103400.00 / Year
Salary : $72,350 - $103,400
