What are the responsibilities and job description for the Remote Bilingual Customer Service Representative position at Dish?
Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.
What’s in it for you?
This is a Full Time, Work-From-Home position with Company-provided equipment.
- Career Growth : Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year!
- Comprehensive Benefits : Paid training, time off, and holidays. Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
- Exclusive Perks : Free DISH TV programming valued at $114.99 / month, plus discounts on Sling TV and Boost Mobile phone plans
- Financial Security : 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
Application Process Overview :
After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!
Job Duties and Responsibilities
What You’ll Be Doing :
Our Training Program Offers You :
Skills, Experience and Requirements
Skills & Requirements :
2 / hr additional per hour worked after 6 pm
Work-at-Home Technical Requirements :
DISH will provide all initial equipment required to perform the role aside from home internet!
A DISH-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of DISH.
Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. DISH recommends that you maintain a backup / spare of each item to avoid downtime.
Required Accessories :
Home Internet :
Dedicated home office workspace with :
All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law.
Salary Ranges
Compensation : $15.00 / Hour
Benefits
Candidates need to successfully complete a pre-employment screen, which may include a drug test.
Salary : $4 - $15