What are the responsibilities and job description for the Retention Executive - Entry Level position at DISH?

CompanySummary

EchoStar isreimagining the future of connectivity. Our business reach spanssatellite television service, live-streaming and on-demandprogramming, smart home installation services, mobile plans andproducts.

Today, our brands include BoostMobile, DISH TV, Gen Mobile, Hughes and Sling TV.

DepartmentSummary

Ouraward-winning Inside Sales & Retention team successfully drivesexisting and future customer decision-making by selling the valueof Echostar's products and services using a consultative approach.This is 100% inbound new and existing customers - no cold calling!EchoStar is reimagining the future of connectivity. Our businessreach spans satellite television service, live-streaming andon-demand programming, smart home installation services, mobileplans and products. Today, our brands include Boost Mobile, DISHTV, Gen Mobile, Hughes, and Sling TV.

What's In It For You?

CareerGrowth : Opportunity is our best benefit! You'll havethe opportunity to promote two levels within your first year basedon performance!
UncappedCommission : While first year on-target earning is$68,000, our top performers make well over six figures annually!
Rewards and RecognitionProgram : Offering high-value prizes, elaboratetrips, food perks and so muchmore
ComprehensiveBenefits : Paid training, time off, Medical, Dental,Vision and Life Insurance packages with a Health SavingsAccount
ExclusivePerks : Complimentary DISH TV programming valued at$114.99 / month, plus discounts on Sling TV and Boost Mobile phoneplans
FinancialSecurity : 401(K) with company match and an EmployeeStock Purchasing Program(ESPP)
ContinuedEducation : Tuition Reimbursement to support yourcareer development

Job Duties andResponsibilities

WhatYou'll Be Doing :

Successfully positionand sell DISH and Boost Mobile products and services to new andexisting customers

Assess each customer's needsand offer the best valued solution

Demonstratethe ability and resilience to bounce back from challenging callsand maintain your focus on larger goals

Effectively manage your time while engagingwith customers, navigating systems, and handling real-time dataentry

Maintaining an in-depth knowledge of ourproduct and service offerings, promotions, and competitiveadvantages

Provide excellent customer serviceto build and maintain customer relationships

Our Paid Training Program OffersYou :

Whether you are anentry-level candidate or bringing transferable skills, ourprogressive agenda supports a smooth, successful transition intothe role

Immersive training with computer-basedmodules, instructor-led sessions, hands-on activities, role-play,and call shadowing

Robust mentorship program tosupport New Hire onboarding

Skills, Experience andRequirements

CompetitiveSpirit : The drive and determination to succeed,compete with peers, and achieve salestargets

Growth Mindset : The willingness to actively seek, receive, and applynew skills and constructive feedback to improve performance andgrow professionally

CustomerFocus : Effectively engage with customers, understandtheir needs, resolve issues, and build trusting relationships thatcontribute to overall salessuccess

Dependability : Consistently meet commitments, maintain reliability, and upholdhigh standards ofaccountability

Integrity : Adheres to ethical standards, honesty, andtransparency in allinteractions

Persuasion : Influence others' decisions and actions throughclear communication, compelling arguments, and the effectivedemonstration ofvalue

Communication : Excellent verbal communication and listening skills;ability to build rapport quickly over thephone

Requirements : High school diploma or GED; ability to workfull-time on-site; flexible to work shifts that might includeevenings, weekends, or holidays; smartphone or device with activenetwork connection; pre-employment screen

SalaryRanges

Compensation : $17.75 / Hour- $34.87 / Hour

Benefits

Weoffer versatile health perks, including flexible spending accounts,HSA, a 401(k) Plan with company match, ESPP, career opportunities,and a flexible time away plan; all benefits can be viewed here : DISH Benefits.

The base payrange shown is a guideline. Individual total compensation will varybased on factors such as qualifications, skill level, andcompetencies; compensation is based on the role's location and issubject to change based on work location.

Candidates need to successfully complete apre-employment screen, which may include a drug test and DMV check.Our company is committed to fostering an inclusive and equitableworkplace where every individual has the opportunity to succeed. Weare dedicated to providing individuals with criminal or arrestrecords a fair chance of employment in accordance with local,state, and federal laws.

Theposting will be active for a minimum of 3 days. The active postingwill continue to extend by 3 days until the position is filled.

Salary : $18 - $35

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Retention Executive - Entry Level

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