What are the responsibilities and job description for the Retention Representative position at DISH?
Company Overview
EchoStar is reimagining the future of connectivity, with a business reach spanning satellite television service, live-streaming, and on-demand programming. Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.
Inside Sales & Retention Team
The award-winning Inside Sales & Retention team drives customer decision-making by selling the value of Echostar's products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling.
What We Offer
- Career Growth: Opportunity to promote two levels within your first year based on performance
- Uncapped Commission: Top performers make well over six figures annually
- Rewards and Recognition Program: High-value prizes, trips, food perks, and more
Comprehensive Benefits
- Paid training
- Time off
- Medical, Dental, Vision, and Life Insurance packages with a Health Savings Account
Exclusive Perks
- Complimentary DISH TV programming valued at $114.99/month
- Discounts on Sling TV and Boost Mobile phone plans
Financial Security
- 401(K) with company match
- Employee Stock Purchasing Program (ESPP)
Continued Education
- Tuition Reimbursement to support career development
Job Duties and Responsibilities:
- Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
- Assess each customer's needs and offer the best-valued solution
- Demonstrate ability and resilience to bounce back from challenging calls and maintain focus on larger goals
- Effectively manage time while engaging with customers, navigating systems, and handling real-time data entry
- Maintain in-depth knowledge of our product and service offerings, promotions, and competitive advantages
- Provide excellent customer service to build and maintain customer relationships
Our Paid Training Program Offers You:
- Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
- Robust mentorship program to support New Hire onboarding
Requirements
- High school diploma or GED
- Ability to work full-time on-site
- Flexible to work shifts that might include evenings, weekends, or holidays
- Smartphone or device with active network connection
- Pre-employment screen
Compensation
$20.50/Hour - $34.87/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: link
Salary : $21 - $35
