What are the responsibilities and job description for the Senior Network Technician position at Dish?
Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
The Broadcast Networks Operations Team is responsible for the day-to-day management of the Broadcast Networks infrastructure including satellite uplink centers, data center and remote site operations. This includes fulfilling work requests, responding to incidents, and supporting system change requests. This team is the primary point of contact for any Broadcast Network requests or inquiries and the first line of defense for resolving service related outages.
Work is performed in shifts within a 24x7 Network Operations Center environment. Candidates must be available to work ANY SHIFT, including nights, weekends, and holidays, as dictated by the needs of the business.
Key Responsibilities :
- Provide Tier 1 and 2 network support
- Day-to-day monitoring of network operations : configuration, capacity, access, performance and security management
- Respond to tickets opened by customers, routine alarms and network issues
- Network change management : support modifications, maintenance to complex network systems
- Perform fault management and problem resolution in a highly complex, mission critical network environment
- Work closely with other departments to ensure problem resolution and minimize time to restoral
- Document and escalate appropriate issues and problems
- Mentor and train new employees
Skills, Experience and Requirements
Education and Experience :
Skills and Qualifications :
Salary Ranges
Compensation : $20.72 / Hour - $29.62 / Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here : DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Salary : $21 - $30
