What are the responsibilities and job description for the Service Technician position at DISH?
Company SummaryEchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department SummaryOur Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience is paying off : in 2023, DISH earned the J.D. Power award for being #1 in Customer Satisfaction for the sixth year in a row.Job Duties and ResponsibilitiesWhat’s In It for You?Career Growth : Many of our current operations leaders started in this role. Other technicians have moved into various departments within DISH to discover new challenges. Show grit and tenacity, and you’ll grow quickly within an organization committed to your successCompensation Increases : Guaranteed promotion to Level 1 after 6 months with a $1.00 per hour pay increase. Performance-based promotions include automatic 5% pay increases at Level 2 and 10% at Levels 3 and 4Performance Incentives : Potential to earn up to $6,400 in your first year and $9,100 each following year through performance-based bonuses. In addition, AwardPerqs are allocated for high performance and can be redeemed at your discretion; award redemptions include flights, excursions, electronics, houseware and moreComprehensive Benefits : Paid training, time off, and holidays. Medical, Dental, Vision and Life Insurance packages with a Health Savings AccountWorkplace Variation : Get the best of both worlds in a role that allows for the opportunity to problem solve by yourself, collaborate with fellow technicians, and engage with loyal customersExclusive Perks : Free DISH TV programming valued at $114.99 / month, plus discounts on Sling TV and Boost Mobile phone plansFinancial Security : 401(K) with company match and an Employee Stock Purchasing Program (ESPP)Continued Education : Tuition Reimbursement to support your career developmentTools Provided : DISH-supplied van, tools, and uniformsWhat You’ll Be Doing : As a Field Technician, you’ll represent DISH in customers' homes, simplifying their lives and introducing them to infinite smart home possibilities. Key responsibilities include : Working independently while enjoying support and collaboration from team membersManaging your day to drive success while benefiting from the support of a large, competitive companyBuilding rapport and ensuring an excellent customer experienceInstalling and servicing DISH products and smart home solutionsEducating customers on product usage and smart home benefitsSelling products and services with the intent to give our customers the best possible home entertainment experienceRepresenting the company professionally, maintaining a positive attitude, a clean work area, and respectful interactions at all timesOur Training Program Offers You : A process-based approach to effectively drive customer satisfactionBest-in-class practices, designed and tested by our techniciansKnowledge of tool selection and proper useUp-to-date information on modern Smart Home technology and techniques to share that knowledge with customers for sales and educational purposesSkills, Experience and RequirementsRequired Skills and Experience : Customer Focus : Ability to build rapport quickly and ensure client satisfactionProblem-Solving : A knack for solving complex issues for a diverse customer baseDetermination : Ready for any challenge, including crawling into small spaces and working in varying climates / weather conditions; this includes roofs and crawl spaces without the comfort of air-conditioningAdaptability : Comfortable working in an environment that appreciates agility and determinationPhysical Requirements : Capable of standing on ladders (up to 40 feet) for extended periods, lifting over 70 lbs, and remaining within the individual weight limit requirements of 335 lbsLicensing : Valid driver’s license with a clean driving recordFlexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidaysSalary RangesCompensation : $19.50 / Hour BenefitsFrom versatile health perks to new career opportunities, check out our benefits on ourcareers website.Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Salary : $6,400 - $9,100
