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Account Manager II

Dishaka
Stafford, TX Full Time
POSTED ON 1/21/2025
AVAILABLE BEFORE 3/20/2025

As Account Manager II, you have proved expert knowledge in Account Manager I duties. In this role you will use those skills to help develop relationships with clients to support revenue growth. Your responsibilities will be:

Client Relationship Management:

  • Serve as the primary point of contact for assigned accounts.
  • Build and maintain strong client relationships.
  • Understand client needs and proactively address any issues.
  • Track all special buy and promotional programs to ensure production is completed prior to CRD and ensure all allocations are met by DC/Customer.
  • Create and keep customer files to ensure all requirements, contracts, and contacts are saved and reviewed on a quarterly basis to ensure all information stays accurate and up to date.
  • Communicating with clients by phone, through email, and face-to-face to ensure their needs are understood and addressed.
  • Work with Quality to address all consumer complaints, to manage any follow-up needed with the customer and ensure there is a full understanding of the issue and the resolution.
  • Review all deductions and find root cause to elevate to the proper department EOS Level 10 meeting for corrective action. Track implementation and escalate issues as needed.
  • Work directly with the logistics coordinator to communicate any changes or issues with orders to ensure they have the most exact information to confirm shipping schedules. Provide back-up to the Logistics Coordinator when they are out.

Business Development:

  • Identify business opportunities to upsell services/products to current and new businesses.
  • Establish relationships with potential new accounts.
  • Assist Sales Director with all bidding projects for both new and existing customers.
  • Oversee all R&D requests as directed by the Sales Director.

Product Knowledge:

  • Maintain detailed knowledge of products and services offered.
  • Ensure consistent alignment with client needs.
  • Working directly with inventory management, track and report all raw materials and report as needed by customer.
  • Product spec and critical limit review to address any changes needed prior to production.
  • Advise of any product spec and price changes that need to be made to the Price List and communicate.

Communication and Feedback:

Regularly communicate with customers to ensure satisfaction.

Provide feedback to internal teams for product and service improvements.

Job Type: Full-time

Pay: $54,012.00 - $63,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Experience:

  • Customer relationship management: 4 years (Required)

Ability to Commute:

  • Stafford, TX 77477 (Preferred)

Ability to Relocate:

  • Stafford, TX 77477: Relocate before starting work (Required)

Work Location: In person

Salary : $54,012 - $63,000

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