What are the responsibilities and job description for the Account Manager II position at Dishaka?
As Account Manager II, you have proved expert knowledge in Account Manager I duties. In this role you will use those skills to help develop relationships with clients to support revenue growth. Your responsibilities will be:
Client Relationship Management:
- Serve as the primary point of contact for assigned accounts.
- Build and maintain strong client relationships.
- Understand client needs and proactively address any issues.
- Track all special buy and promotional programs to ensure production is completed prior to CRD and ensure all allocations are met by DC/Customer.
- Create and keep customer files to ensure all requirements, contracts, and contacts are saved and reviewed on a quarterly basis to ensure all information stays accurate and up to date.
- Communicating with clients by phone, through email, and face-to-face to ensure their needs are understood and addressed.
- Work with Quality to address all consumer complaints, to manage any follow-up needed with the customer and ensure there is a full understanding of the issue and the resolution.
- Review all deductions and find root cause to elevate to the proper department EOS Level 10 meeting for corrective action. Track implementation and escalate issues as needed.
- Work directly with the logistics coordinator to communicate any changes or issues with orders to ensure they have the most exact information to confirm shipping schedules. Provide back-up to the Logistics Coordinator when they are out.
Business Development:
- Identify business opportunities to upsell services/products to current and new businesses.
- Establish relationships with potential new accounts.
- Assist Sales Director with all bidding projects for both new and existing customers.
- Oversee all R&D requests as directed by the Sales Director.
Product Knowledge:
- Maintain detailed knowledge of products and services offered.
- Ensure consistent alignment with client needs.
- Working directly with inventory management, track and report all raw materials and report as needed by customer.
- Product spec and critical limit review to address any changes needed prior to production.
- Advise of any product spec and price changes that need to be made to the Price List and communicate.
Communication and Feedback:
Regularly communicate with customers to ensure satisfaction.
Provide feedback to internal teams for product and service improvements.
Job Type: Full-time
Pay: $54,012.00 - $63,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
Experience:
- Customer relationship management: 4 years (Required)
Ability to Commute:
- Stafford, TX 77477 (Preferred)
Ability to Relocate:
- Stafford, TX 77477: Relocate before starting work (Required)
Work Location: In person
Salary : $54,012 - $63,000