What are the responsibilities and job description for the Manager, Incident Management position at Disney Direct to Consumer?
Job Summary :
About the Role & Team
Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will thrive upon the legacy of Disney, Day-to-day leader for Incident Management Analysts and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer (DTC) experience through strategic hard work and determination.
What You Will Do
- Monitor and drive resolution of business-impacting incidents across the Viewer Experience ecosystem daily.
- Provide regional and executive-level visibility to statuses of business-impacting issues in an easily consumable vernacular.
- Function as the liaison and escalation point of contact for curated regional needs as related to incident management.
- Identify, scope, and lead projects and initiatives from a perspective of continuous process improvement in the incident management purview.
- Manage and mentor a team of 3 direct reports to continually grow the acumen of the incident management team.
Required Education, Experience / Skills / Training :
Nice to Haves :
