What are the responsibilities and job description for the Senior Product Manager, Conversational AI - Expansion & Innovation position at Disney Direct to Consumer?
Job Summary :
Disney’s Direct-to-Consumer Viewer Experience organization is seeking a Senior Product Manager to lead expansion and innovation of our AI Virtual Assistants within the Self-Service Support Product team. In this role, you will own the strategy and roadmap to scale adoption of our Virtual Assistants and expand its presence across global markets and channels. You will also be responsible for continuously enhancing our Virtual Assistant products by identifying and integrating emerging technologies to deliver a best-in-class, AI-powered customer support experience. In collaboration with fellow product managers, you will ensure the Virtual Assistant drives self-service success and key business outcomes. If you are passionate about AI, customer experience, and scaling global products, we’d love to hear from you.
What You'll Do :
- Owns and executes the strategy, roadmap, and feature prioritization to drive customer adoption of the Virtual Assistant through global growth and channel expansion
- Research emerging AI technologies, conduct market analysis, and identify opportunities with internal and external partners to guide the long-term vision and strategy for Conversational AI
- Conduct A / B testing, user research studies, and market research to inform product strategy and optimize customer interactions
- Develop user stories and requirements, and author product artifacts to align scope and strategy across stakeholders
- Collaborate with cross-functional teams (engineering, design, analytics, WFO, localization, and product) to ideate on innovative solutions that address both user and business problems and deliver product enhancements
- Define, analyze and communicate key success metrics to leverage for roadmap development and prioritization
What You'll Need :
Nice-To-Haves :
Disability accommodation for employment applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal-opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
The hiring range for this position in CA is $145,400.00 to $195,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and / or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and / or other benefits, dependent on the level and position offered.
Salary : $145,400 - $195,000
