Manager, Lifestyle

Job Description

As the Manager, Lifestyle you will be part of the Cotino, A Storyliving by Disney community team. You will run the daily Artisan Club operations and will be a key decision maker in connecting the lifestyle activities, health and wellness, and aquatic experiences, along with safety to enhance the overall Member and Cast experience.

Responsibilities:

• Demonstrate a passion for guest service with an ability to exude genuine hospitality for a dynamic Guest audience that consists predominantly of individuals with a high level of repeat visitation.
• Lead team to accomplish all aspects of the daily lifestyle operations for the Artisan Club, including Fitness and aquatics.
• Champion a culture of excellence, collaboration, diversity, and innovation.
• Oversee the day-to-day lifeguard operation, including but not limited to daily and monthly auditing requirements and coordinating with the lifeguard licensing provider for all contracted requirements.
• Develop and ensure implementation of activities and programming.
• Provide strategic direction by collaborating and influencing executives and peer group, focusing on improving experiences for Members and Cast Members.
• Partner with Events and Entertainment to create a holistic monthly calendar of events for club members.
• Manage contracts and relationships with various third-party service providers; Conduct routine walks with partners, documenting challenges, actions and results.
• Ensure effective communication and partnership with the site GM, Artisan Club Director, Guest Experience Managers, Events and Entertainment team and Communications Manager through regular updates.
• Train, mentor, empower, engage and provide feedback to leadership and Cast Members.
• Build, implement, and accomplish approved initiatives leveraging the 5 Keys Basics: Safety, Courtesy, Show, Efficiency and Inclusion.
• Maintain all required certifications and/or licenses.
• Exhibit an understanding of the unique components that are inherent in a private club environment, managing the distinct relationships that are built as a result of ongoing repeat visitation, while setting appropriate expectations and levels of accountability amongst the team.

Basic Qualifications:

• 5 years in a leadership role.
• Pass and hold an active lifeguard license identified by the company.
• Use of a unique approach to implement new Disney products and intellectual properties into private club experiences.
• Ability to resolve concerns and serve as a trusted advisor for Cast Members, Peers, Partners and other Leaders.
• Ensure an environment where safety is the first priority.
• Proven eye for business, including but not limited to budgeting, labor management supply management, reporting, and strong analytical skills.
• Ability to collaborate with others to move the operation forward to the next level of excellence.
• Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies.
• Schedule availability to include weekends, variable shifts, and holidays.
• Valid CA Driver's License in good standing.

Preferred Qualifications:

• Minimum 5 years' experience working at a club, luxury property, or aquatic facility in a leadership capacity.
• Willingness to learn new applications and lines of businesses as necessary.
• Demonstrated ability to work independently.
• Demonstrated organizational and time management skills.
• Current CPR Certification, Lifeguard Certification, Certified Pool Operator (CPO).
• Multi-lingual.

Required Education:

• High school diploma or equivalent.

Preferred Education:

• Bachelor's degree in Club, Hospitality, Sports, Education/Childhood Development or equivalent field.

Benefits and Perks:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide.