eCommerce Specialist - Video Chat, DC (Orlando, FL) - Bench Full Time Job at Dis

Content Summary : eCommerce Specialist - Video Chat, DC (Orlando, FL) - Bench Full Time at Orlando, for Disney Parks and Resorts Job Summary :

Do you have a passion for providing outstanding Guest Service?

Join the Disney Central Team as a eCommerce Specialist - Video Chat!

eCommerce Video Chat Cast Members are entrusted with the rewarding responsibility of assisting Guests in registering for the Disability Access Service! They provide support for the Guests' accessibility needs using our many services available for Guests with disabilities and apply their proficiency in planning bookings to ensure an outstanding experience. In this role, you will also support Guests with their digital experience through the website and in the My Disney Experience application.

They will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 05 : 45 a.m. to 12 : 15 a.m. This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida.

The starting pay rate for this position is $18.90 / hour

Responsibilities :

• Proactively answer Guest accessibility-related questions and make recommendations for our Guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services
• Communicate efficiently through video / phone calls and able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls
• Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs
• Ability to maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator / Working Lead / Salaried Leader
• Meet required departmental metric expectations and efficiency goals when handling Guest accounts
• Complete all required Company training and compliance courses
• Flexible with work schedule, including overtime, weekends and holidays

Basic Qualifications :

Preferred Qualifications :

Additional Information :

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

About Walt Disney World Resort :

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company :

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments : Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family.#J-18808-Ljbffr

Salary : $19