Disney Vacation Club Associate (Aulani)

10112826

Kapolei, Hawaii, United States

Disney Vacation Club (DVC) makes it easier than ever for Guests to learn about becoming a Member, by having the ability to choose between multiple engagement platforms. You will book interactions that may occur in person or over phone calls, chats, or virtual meetings. Also being a service-oriented and multi-functional role, the DVC Associate will support both sales and sales operations with a greater focus on our DVC Member experience. The incentive pay plan aligns with our sales revenue targets and focuses on overall team performance.

This team of Cast Members helps enhance all facets of the Guest Journey in-market and at-home, in addition to adding value to key operational support responsibilities that involve Guest interactions. You will provide exceptional service to Members and Guests through meaningful, authentic, and transparent interactions. You will share the benefits of DVC Membership in addition to introducing and inviting Guests to participate in a variety of ways that they can learn more about DVC. To ensure the best possible interactions with Members and Guests, you must have a comprehensive understanding of the Disney brand and the counselor sales approach. As a DVC Associate, you are the first point of contact for Guests interested in DVC Membership, guiding them on their journey to learn more about DVC and build lifelong relationships through Membership privileges.

You will report to a Sales Experience Manager.

This is a Full-Time role.

Responsibilities/You Will:

• Create an inviting atmosphere for Members and Guests by demonstrating excellent service skills through in-person and phone interactions

• Required to provide all levels of service and perform tasks related to the sales process and overall Guest experience

• Partner with area leadership to complete administrative tasks relating to the Disney Vacation Club (DVC) sales center operations and Guest interactions

• Maintain show readiness at all scheduled locations, including the sanitation of all collateral items

• Explain and invite Members to learn more about DVC in accordance with the paths available

• Support Sales Activity pre-arrival and in-market by virtual and face-to-face interactions to include phone work

• Field inbound calls from Guests related to questions about a previous interaction and scheduling or canceling an appointment with a Guide

• Create lead generation from all Members and Guests to support the Sales process

• Enhance DVC Member experiences when at home through a variety of tactics through outbound phone calls including: inviting Members to special events, making yourself known as a resource for Members when on property, assisting with Member RSVPs and questions regarding Member events and experiences virtually and on property plus more

• Coordinate Member and Guest vacation itinerary

• Provide individualized service to Guests by identifying Member and Guest needs through authentic interactions

• Cultivate and maintain with DVC Members and Guests

• Help resolve Member and Guest concerns or issues

• Provide Welcome Home calls to Members and extend assistance with their vacation itinerary

• Member and Guest service recovery Educate and service our Disney Members and Guests by using in-depth knowledge of the Resorts, Parks, neighboring businesses, and DVC Membership privileges

• Display great working relationships with resort, vendors, and community partners

• Transport Members and Guests with the use of a Company vehicle upon request of a Leader

Basic Qualifications/You Have:

• 1 years of customer service experience, preferably in hospitality, sales, or guest relations

• Excellent interpersonal and communication skills (in-person, phone, and virtual interactions)

• Ability to provide exceptional Guest service and create a welcoming atmosphere for Members and Guests

• Strong organizational skills and attention to detail to assist with sales center operations and guest interactions

• Strong problem-solving and conflict-resolution skills to address and resolve Member and Guest concerns effectively

• General understanding of vacation ownership concepts and the sales process within the timeshare industry

Preferred Qualifications:

• Fluency in spoken and written Japanese

• Proficiency with iOS and Android operating systems, including iPad usage

• Experience using chat platforms such as Microsoft Teams, instant messaging, or similar communication tools

• Familiarity with booking systems for hotels, travel, or appointment scheduling

• Experience working with scheduling software like Outlook, Google Calendar, or industry-specific systems

• Basic knowledge of Excel or other data management tools for organizing reservations and tracking information

Education:

• High School diploma or equivalent

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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The pay rate for this role Kapolei, HI is $18.66 to $24.65 per hour. A performance incentive may be provided as part of the compensation package and will align with our sales revenue targets and focus on overall team performance.