What are the responsibilities and job description for the DVC Associate position at Disney?
DVC Associate
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Job Summary:
Are you someone who has the courage to proactively engage and connect with people? Do you have a natural curiosity about what motivates people? Do you possess the ability to influence? Can you imagine how exciting it would be if your "office" was in the most magical place on earth: Walt Disney World? If you answered "yes" to any of these questions, then a position as a Disney Vacation Club Associate could be the perfect fit for you!
Disney Vacation Club is Disney’s vacation ownership product that gives Guests the ability to enjoy Disney vacations and travel experiences around the globe, for many years to come. Promoting the Disney Vacation Club concept is a true team effort, but it all begins with “You” bringing the idea to our Guests while they're having fun throughout the Walt Disney World Parks & Resorts. Disney Vacation Club Associates earn a guaranteed hourly wage - plus commission - so if you’re thinking this could be the role for you, please apply today!
If selected for this role, you will report to a DVC Sales Experience Manager.
This is a Full-Time role.
What You Will Do
While making magic at our DVC Discovery Desks throughout the Walt Disney World Parks & Resorts, you will help inspire and influence Guests to take their next steps in learning about Disney Vacation Club Membership. You will work with Guests to find the perfect time in their vacation itinerary to meet with a Sales Cast Member who will explain the benefits and magic of Membership. In addition to providing superior sales and service in face-to-face settings, you may also make phone calls to welcome families who are visiting a Disney destination while entering data into our system of record.
Proactively engage with Guests from around the world.
Work at different indoor and outdoor locations and engage Guests through Disney service excellence.
Proactively engage with Guests and spark a conversation about Disney and vacation possibilities through Disney Vacation Club.
Apply your sales skills to uncover interest and then, if appropriate, influence Guests to take time out of their vacation to learn more about Disney Vacation Club by participating in an Open House Tour.
Overcome objections and utilize persuasive skills to promote Disney Vacation Club and the different ways to learn more.
Share your passion and knowledge of all things Disney with our guests.
Demonstrate professional reliability.
Required Qualifications & Skills
Experience in proactive sales or lead generation.
1 year background in hospitality or other customer-centric industries where anticipating guest needs is key.
Willingness to approach people you don't know and engage them in conversation.
Ability to work independently as well as part of a team.
Ability to work outdoors in all weather conditions, including rain, heat and cold.
Flexibility to work different shifts, including nights, weekends and holidays.
Proficiency with computers: Apple iPad/Windows-based systems.
Preferred Qualifications
Knowledge of the Disney Vacation Club sales process.
Understanding of the Walt Disney Parks & Resorts standards and expectations.
Bilingual skills.
Education
High School Diploma or equivalent required.
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
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