What are the responsibilities and job description for the PBX Phone Operator (English/Japanese Speaking)-Full Time, $32.74/Hour position at Disney?

Job Description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include :

100% full coverage of healthcare for you and your eligible dependents
Tuition paid upfront at network schools
Free lunch
Free parking
Free theme park admission and much more!

Operators are responsible for providing the Guest's first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request.

Additional Information

SCHEDULE AVAILABILTY

Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

SUBMITTING YOUR APPLICATION

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Basic Qualifications

Proficient in English and Japanese Language Required

Must have Graveyard availability

Previous cash handling experience

Previous computer experience

Ability to perform in a fast-paced and sometimes stressful working environment

Ability to multi task

Ability to confidently utilize service recovery methods

Enthusiastic about interacting and helping guests

Receptive to special requests

Willing to follow instructions and take direction

Availability Requirements :

Training Availability : 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training

Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.

Preferred Qualifications

Knowledge of Japanese language is highly preferred

Knowledge of Hawaiian language preferred

Previous work experience in a Hotel / Front Desk environment

Previous experience in a high volume, fast paced office type environment

Previous Leadership experience

Responsibilities

Responsible for constant communication with Guests / Cast Members via a phone station

Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries ("a smile in your voice")

Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.

Previous computer experience- requires use of internet and other application systems

High guest service expectations, initiative and ability to hold a conversation with a Guest

Must remain calm in highly stressful situations and be knowledgeable of emergency procedures

Requires high attention to detail and exceptional listening skills

Must have schedule flexibility

Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge

May also be cross utilized with the following roles, including, but not limited to :

Front Desk and Arrival Staff Agent - Check in / out process, greeting / welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation

Concierge Agent - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels

Company Overview

At Disney, we're storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

Compensation Details

The pay rate for this role in Hawaii is $32.74 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and / or other benefits, dependent on the level and position offered. To learn more about our benefits visit : https : / / jobs.disneycareers.com / benefits.

Salary : $33

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PBX Phone Operator (English/Japanese Speaking)-Full Time, $32.74/Hour

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