What are the responsibilities and job description for the Imaging Operations Specialist position at DispatchHealth Management?
How You'll Make an Impact:
What You'll Do:
The Imaging Operations Specialist at DispatchHealth supports the imaging leadership team by performing critical administrative and clinical functions. This role is essential for ensuring smooth day-to-day operations, including document and patient records management, direct customer communication and support, general office management responsibilities, and assistance with various ongoing company initiatives and special projects.
What You'll Do:
- Provide ongoing, dedicated operational support to the local, regional and national imaging teams and key internal and external imaging customers and stakeholders.
- Collect and analyze performance and clinical information and generate a variety of performance reports and presentation materials.
- Collect, organize and manage records and compliance program documentation from all imaging markets to ensure readiness for all state and federal inspections and surveys.
- Monitor and manage day-to-day customer inquiries and provide timely assistance to online users of the imaging operating systems, including new online account set-ups, user login requests, systems navigation, medical records uploading, etc
- Collaborate with radiologists, technologists, leadership team, along with other internal stakeholders to streamline imaging processes.
- Provide office administrative duties at the central imaging office(s), including handling internal mail and inquiries; order office supplies, coordinate building maintenance and service calls with outside contractors and vendors, and serve as the main on-site contact for the building-owners and visitors.
- Other duties as assigned.
- An Associate’s or Bachelor’s degree with a healthcare emphasis and/or 5 years of relevant operational experience within a healthcare or diagnostic imaging environment.
- Proficient in Microsoft Word, Power Point, Excel, and Outlook
- Proficiency in the use of Electronic Medical Records Systems and workflow management systems using computerized systems and tools to manage and analyze data and records.
- Excellent organizational skills and demonstrated ability to accurately follow procedures.
- Excellent communication skills and demonstrated ability to professionally communicate (written and oral) with employees, patients, medical providers, and customers.
- Excellent time management skills and ability to complete tasks within established timelines.
- Ability to work independently.
- Must be dependable, reliable and flexible.
- Highly organized and detail-oriented.
- Excellent verbal and written communication skills with excellent interpersonal skills.
- Strong operational, problem solving and analytical skills.
About DispatchHealth, Professional Portable X-Ray (PPX), and Dynamic Mobile Imaging (DMI) DispatchHealth is building the world’s largest in-home care system to deliver trusted and compassionate care to all. DispatchHealth offers on-demand acute care and an advanced level of medical care for people of all ages in the comfort of their own homes. DispatchHealth’s emergency medicine and internal medicine trained medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payers, providers, health systems, EMS, employer groups, and others to deliver care in the home to reduce unnecessary emergency room visits, hospital stays and readmissions. Acute Care medical teams are available seven days a week, evenings, and holidays and can be requested online or a quick phone call. DMI and PPX radiologic technologists travel locally to diagnose patients in their own homes or at a facility. As the premiere provider of portable digital x-rays, ultrasounds, EKGs, holter monitors, echocardiograms, and dopplers we pride ourselves on having superior digital technology which allow for expedited care. Home health care services are becoming increasingly common, and this is a great opportunity to become part of one of the fastest growing mobile imaging companies in the country.
Connect With Us:
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Applications are being accepted for this role for at least 3 days after the posting date, or once we receive a sufficient number of qualified candidates.
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