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Commercial Lines Customer Service Representative (CSR)

DiStefano Insurance Services, Inc.
Canal Fulton, OH Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 4/12/2025

Job Description

Job Description

What we’re good at

We are one of the top agency networks in the country. We’re proud to have built a reputation on integrity and first-class service among our clients, partners, and the communities that we serve. We’re on a mission to build long lasting relationships with our members, and build a culture where all people can thrive and do their best work.

Teamwork, personal excellence, and growth matters to us, and we know it matters to you, too! When you join us, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate achievement and reward our employees for their great ideas, attitude, and teamwork.

When you join us, you can expect :

  • Competitive compensation
  • Work-life balance and employee well-being
  • A supportive, people-first culture and mindset

What you’re good at

You’re a self-starter and an independent learner who enjoys mastering new skills quickly. With very little supervision, you anticipate needs, take action and create efficiencies. You’re organized and know the art of building relationships with teammates and member agencies. Using your impeccable communication skills and work ethic, you will apply critical thinking skills, work independently and anticipate agency and client needs and questions.

When you join us, we expect you to :

  • Respond to clients, insurance carriers, sales team, and supervisors’ correspondences and requests in a timely, effective, and professional manner.
  • Maintain up-to-date knowledge on carrier products, guidelines, underwriting, and systems.
  • Process and submit new and renewal clients for marketing and placement, review and summarize quotes for competitiveness and accuracy.
  • Process and check policies, endorsements, endorsement requests, and audits for accuracy.
  • Communicate all service and policy documentation and updates to member agency.
  • What you’ll bring to our team :

  • Excellent verbal and written communication skills
  • Basic math skills and aptitude for learning new technology
  • Positive attitude, good listening skills and empathy
  • Highly-organized and strong time management skills
  • Works with integrity and a high-level of confidentiality
  • Apply now

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