What are the responsibilities and job description for the Guest Service Agent position at Distinctive Hospitality Group?
We are seeking a friendly and customer-oriented Guest Service Agent to join our team at the Hampton Inn Boston-Natick. As a Guest Service Agent, you will be responsible for providing excellent customer service to ensure our guests have a pleasant and comfortable experience during their stay.
Responsibilities:
The Hampton Inn Boston-Natick provides a comfortable and friendly environment for both business and leisure travelers. With its prime location in Natick, Massachusetts, guests can easily access nearby attractions and shopping centers. Our team is dedicated to providing exceptional service and ensuring that each guest has a memorable experience.
Responsibilities:
- Greet guests and assist with the check-in and check-out process.
- Answer phone calls and provide information regarding hotel facilities, services, and local attractions.
- Handle guest requests and complaints in a professional and timely manner.
- Maintain knowledge of hotel policies and procedures to provide accurate information to guests.
- Assist in making reservations, coordinating transportation, and providing concierge services.
- Prior experience in a customer service-related role is preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in computer systems and software.
- Flexibility to work various shifts, including weekends and holidays.
- Competitive compensation at $17.75 per hour.
- Dental and vision insurance.
- Employee discounts on hotel stays.
The Hampton Inn Boston-Natick provides a comfortable and friendly environment for both business and leisure travelers. With its prime location in Natick, Massachusetts, guests can easily access nearby attractions and shopping centers. Our team is dedicated to providing exceptional service and ensuring that each guest has a memorable experience.
Salary : $18
