Tasting Room Supervisor

We have an exciting opportunity for a Tasting Room Supervisor to join the Markham Vineyards hospitality team! Reporting to the Sr. Hospitality & Events Manager, this role is responsible for modeling a tireless, thoughtful “customer at heart” brand of hospitality for the Tasting House staff, guests and club members. This key role provides support, training, and leadership to our Tasting House Team in order to achieve sales goals, and assumes the daily responsibilities of the Hospitality Manage and Assistant Manager in their absence. This role is based in St. Helena, CA and is a full-time, non-exempt position, working Saturday - Wednesday and the incumbent qualifies for our outstanding health care benefits, PTO, 401k plan, wine allowance and more!

Minimum Qualifications:

• 3 years of sales experience, preferably in tasting rooms in wine, beer or
  spirits
• Previous sales experience and skills that include goal tracking, ROI and analytics, marketing and/or hospitality experience required
• Successful interactions with guests are measured by how we connect. You
  must have direct experience in people relationship building and management; maintaining warmth and engagement in a dynamic, fast-paced environment
• Prior experience with customer account management preferred
• Extended wine education through third party certification is an added benefit
• Strong experience with various technical platforms that include Point of Sale software, reservation systems and MS Office Suite
• Proficient communication skills that include presentation, public speaking and storytelling to comfortably relay comprehensive understanding of our wines, winemaking process, history and vineyards, and to lead staff
• Understanding of basic Direct to Consumer shipping and compliance
  regulations

Must be able to provide U.S. Work Authorization without current or future sponsorship.

Key Responsibilities include but are not limited to:

• Majority of time modelling the best practices of MacRostie hospitality, sales
  and service to our guests and team members through strong presence on the
  floor of the Estate House.
• Communicate daily initiatives, goals & priorities through pre/post shift
  meetings in conjunction with the Hospitality Management.
• Manage and host important trade tastings in conjunction with the MacRostie
  Trade Sales & Marketing Manager.
• Perform MOD function when Hospitality Manager or Assistant Manager is
  not present.
• Ensures all tip reporting and data entry of all forms of guest data collection
  is completed daily.
• Provides coaching to all Estate House staff and assists to create and execute staff
  education schedule to include, brand standards, policies and procedures, wine
  and sales education as needed.
• Ensures all new Estate House staff are onboarded properly to MacRostie
  standards.
• Assists Assistant Manager in Inventory management.
• Assists in ensuring all meal and break periods are adhere to California law.
• Helps to ensure setup of POS systems.
• Ensure the safety of our staff and visitors across the entire property through
  regular safety monitoring and reporting.
• Ensures all supplies for the Estate House are ordered as needed.
• Ensure the security of all buildings during all hours.
• Supports the Estate House Team to reach monthly club membership, sales volume
  and community targets.
• Attend and actively participate in weekly manager meetings.
• Active participation in monthly all-staff DTC sessions with focus on service.
• Fills in as needed in every position in the Estate House.

By joining Markham Vineyards, you will be joining a team of diverse individuals, all passionate about wines, our employees, and our business and what they do! We aim to provide a fun and inclusive culture where everyone can be the best they can be and have a great time doing it. When applying for this opportunity, please complete an application and provide a complete resume. Distinguished Vineyards and it’s wine partnerships (MacRostie Winery, Markham Vineyards, and Argyle Winery) are an equal opportunity employer and encourages all to apply. All applications are kept confidential. Please visit our website to learn more about our culture: Distinguished Vineyards

Job Details:

Job Location - St. Helena, CA

Job Status - Full-time, non-exempt (qualifies for overtime)

Position Schedule - Saturday - Wednesday (Thurs. & Fri off)

Hourly Wage - $28/hr.