Technology Support Assistant

HUDSON PUBLIC SCHOOLS

HUDSON, MASSACHUSETTS

Position:                      Information Technology- Technology Support Assistant

Reports to:                  Director of Technology

Approved by:              Brian K. Reagan, Ed.D                                

Diversity, Equity and Inclusion are core values of the Hudson Public Schools. We believe that the educational environment is enhanced when diverse groups of people with diverse ideas come together to learn. Applicants whose work incorporates a global perspective and a demonstrated commitment to issues of diversity in education are particularly encouraged to apply.

DEFINITION

Hudson Public Schools is looking for a Technology Support Assistant. This Position is responsible for providing first level client support troubleshooting basic hardware and software issues for staff, students and parents.

ESSENTIAL FUNCTIONS

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Maintains the district hardware and software inventories
• Assists with creation of student and staff network accounts
• Assists with data integrity of the student information system.
• Creates parent accounts in the student information system
• Monitors and responds to parent emails submitted through the IncidentIQ account.
• Creates all students accounts including but not limited to our student information system, G Suite Workspace, Hawk domain, and Enriching Students
• Prepares and distributes student devices.
• Works with building principals/secretaries to recover lost and non-returned devices. Communicates with families to recover devices
• Issues invoices for lost student equipment in MySchoolBucks
• Prepares additional equipment and maintains inventory for loaned equipment as needed for State-wide testing such as WIDA Access and MCAS
• Organizes and prepares new devices for distribution.
• Organizes and prepares the collection of devices at the end of a lease cycle.
• Hardware and software installations.
• Provides technical support to staff and students
• Troubleshoots and researches computer software and hardware issues
• Assists with work requests via the RTS ticket system
• Department project-based work as needed.
• Assists with professional development for staff
• Performs other tasks as assigned by Supervisor

QUALIFICATIONS

• Associates degree in Computer Information Systems—Application Specialist or related field/subject
• at least 3-4 years prior experience in IT support.
• Successful completion of Criminal Records Check (CORI), and fingerprints

WORK YEAR:    

• 12 months, 261 days, 7.5 hours/day
• 3 personal days, 12 sick days, 15 vacation days prorated pursuant to date of hire
• 14 paid holidays
• Travel Stipend Eligible
• Benefit Eligible on start date. 30 days to enroll in coverage from start date. 
• Benefit information: https://www.townofhudson.org/employee-information  

SUPERVISION RECEIVED

Under general supervision the employee is familiar with the work routine and uses initiative in carrying out recurring assignments independently with specific instruction.  The supervisor provides additional, specific instruction for new, difficult or unusual assignments, including suggested work methods, and helps prioritize work.  The employee refers unusual situations to the supervisor for advice and further instructions.

ACCOUNTABILITY

The nature of work assures that errors are usually detected in succeeding operations.  Consequences of errors, missed deadlines or poor judgment may include time loss caused by back checking by others and slowdowns in the processing of the work, such as department-wide printing or individual PC functioning.  Errors are generally confined to a single individual or department.

JUDGMENT

The work requires examining, analyzing and evaluating facts and circumstances surrounding individual problems, situations or transactions, and determining actions to be taken within the limits of standard or accepted practices.  Guidelines include a large body of technical practices and precedents which may be complex at times.  Judgment is used in analyzing specific situations to determine appropriate actions.  Employee is expected to weigh efficiency and relative priorities in conjunction with procedural concerns in decision making and consult with Supervisor before any decisions are made. 

COMPLEXITY

The work consists of the practical application of a variety of technical concepts, practices and specialized techniques.  Assignments typically involve evaluation and interpretation of factors, conditions or unusual circumstances; inspecting, testing or evaluating compliance with established standards or criteria; gathering, analyzing and evaluating facts or data using specialized fact finding techniques; or determining the methods to accomplish the work.

NATURE AND PURPOSE OF CONTACTS

Relationships are primarily with students, parents, staff and co-workers involving frequent explanation, discussion or interpretation of practices, procedures, regulations or guidelines in order to render service, plan or coordinate work efforts, or resolve operating problems.  Many times translation skills are needed to effectively communicate with students and parents. More than ordinary courtesy, tact and diplomacy may be required to resolve complaints or deal with hostile, uncooperative or uninformed persons. 

CONFIDENTIALITY

Incumbent has regular access at the district level to a wide variety of confidential information, including student record information (special education status, low income status, discipline records, health information, and student grades). 

KNOWLEDGE, ABILITY, AND SKILLS

Knowledge: Knowledge of MS Office and G Suite applications.  Knowledge of a variety of systems not limited to Aspen Student Information System and G Suite Admin Console. Knowledge of Windows 8 and 10; familiarity with Chromebook OS, Macintosh OS and Apple iOS technology as well as word processing, spreadsheet and email applications.

Abilities:  Ability to multitask and work under pressure to meet simultaneous deadlines. Ability to take initiative, think and develop strategies to improve processes or end user productivity. Ability to prioritize tasks and work under deadline. Ability to work independently and as part of a team.

Language Skills:  Primary Language:  English.  Secondary speaking language:  Portuguese and/or Spanish.

Skills: Excellent research and troubleshooting skills.  Strong communication and customer service skills. Orientation to detail. Excellent organizational skills. Interpersonal skills as this position works with all levels of the organization.

WORK ENVIRONMENT

The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.  Incumbent may be required to work beyond normal business hours in response to emergency situations.

PHYSICAL, MOTOR, AND VISUAL SKILLS

Physical Skills

Work is typically in an office setting, involving sitting, with intermittent periods of stooping, climbing, walking, stretching and standing.  May require some agility and physical strength, such as moving hardware within or between buildings, or working in awkward spaces. Occasionally, work may require lifting heavy objects and carrying them (up to 50 lbs.). There may be need to stretch and reach to retrieve materials.

Motor Skills

Duties may involve assignments requiring application of hand and eye coordination with finger dexterity and motor coordination.

Visual Skills

Visual demands require inspecting hardware, cables, and other devices, as well as routinely reading documents for general understanding and analytical purposes (hard copy and via computer screen).

Nondiscrimination and Title IX Notice

Hudson Public Schools does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or genetic information in admission, administration of its educational programs, activities, or employment and is required by Title IX and its implementing regulations at 34 C.F.R. Part 106. The Director of Human Resources, Jennifer Allard, jnallard@hudson.k12.ma.us, 978-567-6100 ext. 41124, has been designated as the Title IX Coordinator. Inquiries concerning the application of Title IX and its implementing regulations at 34 C.F.R. Part 106 to Hudson Public Schools may be referred to Jennifer Allard or to U.S. Department of Education, Office for Civil Rights, 400 Maryland Ave., SW Washington, DC 20202-1100, telephone 800-421-3481

While performing duties of this job, the employee may often remain in a stationary position for considerable periods of time. The employee will have also have ample periods of standing and may be required to traverse throughout the building. The employee must frequently use hands and frequently operates a computer and other office productivity machinery (i.e., calculator, copy machine, and computer printer). Physical abilities may also include lifting/carrying/pushing/pulling, stooping/crouching, reaching/handling, talking/hearing conversations, and near/far visual acuity/depth perception/color vision/field. Ability must be able to lift and/or push and pull 15 to 20lbs for short periods, and walk up and down stairs several times a day. The employee must be able to communicate effectively with students, staff members, and the public in person and on the telephone.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. If you require an accommodation during the application process or on the job, you are encouraged to reach out to the Human Resources Department- HR@hudson.k12.ma.us

Salary : $50,000