Customer Success Manager - Video Streaming SaaS

About The Role

We’re looking for a remote Customer Success Manager with experience in Video Streaming SaaS to drive customer engagement, retention, and growth. You’ll work closely with executives, sales, and marketing teams to develop success strategies, manage enterprise renewals, and ensure customers maximize the value of our platform.

Responsibilities

• Build and maintain strong relationships with customers, acting as a trusted advisor
• Drive adoption and growth by engaging with executives and technical stakeholders
• Collaborate with internal teams on account strategy, customer success plans, and expansion opportunities
• Conduct strategic reviews to assess customer needs, progress, and business goals
• Gather product feedback and contribute to the roadmap
• Manage enterprise renewals, ensuring a smooth and positive experience
• Implement processes to enhance retention, referrals, and expansion
  
  

Requirements

• Experience in Video Streaming SaaS is required
• 3 years in customer success, account management, or SaaS sales
• Strong communication, relationship-building, and strategic planning skills
• Ability to translate technical solutions into business value
• Experience managing enterprise renewals and driving customer satisfaction
• Comfortable working in a fast-paced, startup environment
  
  

Benefits

• Medical, dental, and vision insurance
• 401K program
• Flexible vacation policy
• Paid parental leave
  
  

This role requires a customer-centric mindset and a proactive approach to driving success.

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