What are the responsibilities and job description for the Customer Success Manager position at Distro?
We’re looking for a Customer Success Manager to build and optimize customer workflows, ensuring a seamless experience that drives engagement, adoption, and growth. Responsibilities : Build trusted relationships with customers and serve as a strategic advisor. Drive adoption and engagement by clearly communicating product value. Collaborate with Sales, Marketing, and Leadership to develop customer success strategies. Conduct regular customer check-ins to assess progress and address needs. Gather feedback to inform product development. Manage enterprise renewals, ensuring a smooth and positive process. Requirements : BA / BS degree or equivalent experience. Proven success in customer success, account management, or SaaS sales. Strong relationship-building skills with executive and technical stakeholders. Excellent project management, time management, and communication skills. Ability to analyze trends, drive retention, and identify expansion opportunities. Experience managing renewals in a B2B SaaS environment. Benefits : Medical, dental, and vision insurance. 401(k) program. Flexible vacation policy. Paid parental leave. We are committed to fostering an inclusive, diverse workplace where everyone is valued. Powered by JazzHR
