Senior Cloud Infrastructure Engineer

Location: Salt Lake City, UT (On-Site)

Salary: $90,000–$125,000

Employment Type: Full-time, Exempt

About The Company

A premier Managed IT, Cybersecurity, and Cloud Services provider, serving small and medium-sized businesses across Northern Utah and beyond. The company is committed to delivering cutting-edge IT solutions while fostering a culture of collaboration, growth, and excellence.

About The Role

The Senior Cloud Infrastructure Engineer plays a key role in escalation support, cloud infrastructure projects, and operational efficiency. This position is responsible for resolving complex technical issues, assisting with deployments, and ensuring seamless IT operations.

The ideal candidate has 6 years of hands-on experience in IT infrastructure and cloud support, with expertise in Microsoft Azure, M365, networking, and virtualization.

Key Responsibilities

Escalation Support & Troubleshooting

• Serve as the final escalation point for cloud, network, and endpoint issues.
• Diagnose and resolve advanced technical problems related to Active Directory, DNS, DHCP, and firewalls.
• Ensure quick and effective incident resolution, collaborating with cross-functional teams.
  
  

Project Implementation & Collaboration

• Assist with cloud infrastructure deployments and migrations.
• Work with the Front Line Services and Projects teams to optimize workflows.
• Provide technical guidance to internal teams and clients, ensuring best practices.
  
  

Cloud & Network Management

• Manage and troubleshoot Azure environments, M365 services, and virtualization platforms (Hyper-V, VMware).
• Configure and maintain firewalls, routers, and switches, addressing Layer 2 and 3 networking challenges.
• Oversee backup and disaster recovery solutions to ensure data security and integrity.
  
  

Operational Excellence & Documentation

• Maintain comprehensive documentation for escalated issues and project implementations.
• Track service metrics (CSAT, NPS) and contribute to continuous process improvements.
• Participate in on-call rotations (4-5 times per year) to support after-hours escalations.
  
  

Required Skills & Experience

6 years in IT infrastructure and cloud support.

3 years in an escalation support role within an MSP environment.

Proficiency in Microsoft Azure, M365, and hybrid cloud environments.

Strong experience in firewall security, virtualization (Hyper-V, VMware), and networking (CCNA preferred).

Hands-on expertise with Microsoft Intune, Autopilot configuration, and Azure virtual networking.

Proven ability to lead or support IT projects, from planning to execution.

Preferred Qualifications

Bachelor’s degree in Computer Science or equivalent certifications.

Certifications (preferred)

• Microsoft Certified Azure Administrator Associate
• Microsoft 365 Certified Endpoint Administrator Associate
• Cisco Certified Network Associate (CCNA)
• ITIL or Project Management certifications
  
  

Why Join?

• Competitive salary based on experience.
• Comprehensive benefits, including medical, dental, vision, life insurance, and retirement programs.
• PTO, incentive bonuses, and professional development opportunities.
• Collaborative, high-performance culture focused on growth, innovation, and excellence.
  
  

If you're a technical expert with a problem-solving mindset and a passion for cloud infrastructure and IT solutions, apply today! Only qualified candidates will be contacted for an interview.