What are the responsibilities and job description for the Client Service Manager position at Divergent Marketing Solutions Inc.?
We are a leading company specializing in customer acquisition and field sales strategies. As we experience significant growth and expand our client base in the Temecula area, we are seeking a highly motivated and results-driven Client Service Manager. In today’s market, consumers expect convenience, accessibility, and seamless interactions with businesses. Our mission is to provide this level of efficiency on behalf of our clients, and we are looking for a dedicated professional to help us drive that vision forward.
The Client Service Manager will play a crucial role in attracting new customers to our brand and will be a key contributor to our continued success. This Client Service Manager position requires an individual with resilience, creativity, and a competitive spirit, capable of challenging the status quo and driving innovation.
Client Service Manager Responsibilities:
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The Client Service Manager will play a crucial role in attracting new customers to our brand and will be a key contributor to our continued success. This Client Service Manager position requires an individual with resilience, creativity, and a competitive spirit, capable of challenging the status quo and driving innovation.
Client Service Manager Responsibilities:
- Engage with customers and clients to understand their needs and provide tailored product and service recommendations
- Handle customer inquiries, complaints, and concerns with the highest level of professionalism, ensuring prompt and effective resolution
- Manage the activation of new customer accounts ensuring a smooth process.
- Maintain an in-depth knowledge of company operations and industry best practices, continuously developing new skills and expertise
- Collaborate with other Client Service Managers to identify areas for improvement in operations and processes, focusing on minimizing customer churn
- Participate in ongoing professional development, including one-on-one training, virtual webinars, and scenario-based role-playing sessions
- High School Diploma or equivalent
- 1-2 years of experience as client service manager role preferred.
- Proven leadership, sales, or customer service experience
- Solution-oriented, with the ability to approach challenges with resilience and optimism
- Strong communication skills, comfortable with both one-on-one interactions and speaking to larger groups
- A team player with a passion for mentoring and developing others
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