What are the responsibilities and job description for the Customer Success Manager (CSM) position at Divergent Marketing Solutions?
We pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge.
We are now striving to attract and train the most capable and skilled Customer Success Manager to help us acquire new clients, grow into new markets, and develop new sales campaigns gaining success for our clients. We provide full training and career advancement in this globally expanding marketing industry.
Our Customer Success Managers are the face of our clients to their high-priority customers and specialize in new consumer business acquisition, sales, and customer retention. Because our clients trust us to represent their reputation, we provide extensive training in cutting-edge sales techniques, product knowledge, and marketing business psychology. Combining that training with candidates that are highly competitive, goal-driven, and adaptable is what keeps us ahead of the competition!
Customer Success Manager Responsibilities:
- Interact with potential consumers by educating them on products and services our clients provide
- Build imperishable relationships with customers with interpersonal skills and overall personability
- Answer questions regarding services and expand on the benefits of our brand vs. competitors
- Participate in regular meetings with the Customer Success Management team to construct strategies for achieving customer acquisition standards and sales goals
- Attend training sessions on any new products, services, or sales promotions to provide customers with the most accurate and up-to-date information
- Complete customer's orders efficiently and accurately
Customer Success Manager Requirements:
- Prior experience in a customer-centric role is preferred
- High School Diploma or equivalent
- College Degree is preferred but not required
- Strong ability to communicate effectively
- Aptitude for taking on multiple responsibilities with versatility
#LI-Onsite
Salary : $48,000 - $52,000
