What are the responsibilities and job description for the Entry Level Customer Support Associate position at Divergent MS Inc?
We are a customer-focused company specializing in developing strategic solutions to help our clients increase brand awareness and drive customer engagement. At the heart of our Entry Level Customer Support Associate operations is a commitment to providing top-tier service, establishing strong relationships, and delivering tailored sales solutions that meet the unique needs of each client. Our Entry Level Customer Support Associates work closely with companies across various industries to enhance the visibility of their products and services, ensuring that they resonate with the right audience.
We are currently seeking an enthusiastic Entry Level Customer Support Associate to join our team. The Entry Level Customer Support Associate will use innovative strategies and a customer-centric approach to collaborate with our clients to create compelling initiatives that not only drive sales but also build lasting relationships with consumers.
Entry Level Customer Support Associate Responsibilities:
- Address customer inquiries, concerns, and complaints in a timely and professional manner, ensuring a positive experience for every customer.
- Provide clear, accurate, and up-to-date information regarding our products and services to guide customers through their decision-making process.
- Collaborate closely with customers to conduct sales presentations, process orders, and follow through on the entire sales cycle.
- Assist customers in troubleshooting and resolving product issues, ensuring efficient and effective solutions.
- Assist the Entry Level Customer Support Associate team in maintaining and updating customer records based on interactions, ensuring all details are accurately captured for follow-up and future reference.
- Stay informed on new products, services, and industry sales trends to maintain a strong knowledge base and ensure customer satisfaction.
Entry Level Customer Support Associate Qualifications:
- Previous experience in customer service, sales, or related fields is preferred but not required.
- Strong interpersonal skills with the ability to build rapport and establish relationships with clients.
- Excellent organizational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
- Positive, professional demeanor with a commitment to providing outstanding customer experiences.
- Strong verbal and written communication skills, with the ability to clearly convey information to a wide range of audiences.
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Salary : $48,000 - $55,000
