What are the responsibilities and job description for the Customer Relations / Insurance Agent position at Divers Alert Network (DAN)?
Job description
FLSA : Non-Exempt; Full Time
Department : Member Services
Primary Worksite : 6 West Colony Place, Durham, NC
Reports to : Manager, Membership & Personal Insurance
JOB SUMMARY
Our membership organization is seeking a full-time insurance agent to join our Member Services team. Reporting to the manager of membership & personal insurance, this person will play a critical role in providing access to different insurance plans to meet the individual needs of DAN members.
Working as part of a team, the agent must maintain a high standard of customer service while effectively responding to questions and providing program details through phone calls and emails. The candidate will be able to work within deadlines and have good problem-solving skills. A key attribute for this role is the ability to troubleshoot and provide support to members while providing a high level of customer service.
RESPONSIBILITIES
- Promptly respond to daily incoming calls, voicemails, mail, and email correspondence.
- Accurately and clearly explain membership and personal insurance policy benefits and retail products.
- Provide data entry support for DAN Member Services, including entry of new and renewing membership information, processing of online applications and product orders, and problem-solving / troubleshooting data entry processing.
- Enroll and / or renew members, complete product orders, track member orders, and update member records.
- Act as a liaison between the organization, its members, and the general public in support of the organization’s mission and goals.
- Provide data for internal reports.
- Represent the organization at trade shows, conventions, and symposiums as assigned.
- Perform other duties as assigned.
QUALIFICATIONS
PREFERRED QUALIFICATIONS