Full-Time Fulfillment Associate

Divers Direct is seeking an energetic, passionate, customer-focused individual to join our team. Life's too short to work at a job you don't love! If you have a passion for the ocean, watersports and adventure, this could be the opportunity you've been waiting for. Divers Direct offers a fun work environment and generous benefits package, including: bonus opportunities, sales contests, employee discounts, medical/dental/vision/life insurance, paid time off, holiday pay, and a 401k plan with a company match. What are you waiting for? Apply online today!

Enjoy your weekends off. Heck, you can dive all weekend if you want! This position works Monday-Friday.

Summary:

The fulfillment/sales associate is responsible for accurately picking, packing, and shipping customer online orders in a timely fashion. The fulfillment/sales associate is responsible for providing superior customer service and participating in all activities related to the ongoing operation and maintenance of a retail environment. Quality and productivity are crucial to meeting the customer’s expectations.

Duties / Essential Functions:

• Perform duties of both a fulfillment associate and sales associate
• Pull and pack merchandise from the sales floor and warehouse in a timely manner
• Fulfill eCommerce orders by using pick tickets generated from the fulfillment system.
• Maintain updated product knowledge and respond to customer inquiries
• Operate fulfillment computer system to complete the shipping process
• Troubleshoot and problem solve when necessary
• Provide superior customer service when packing orders by packing neatly and accurately
• Coordinate product exchanges, returns, ship errors, and freight claims
• Stock and replenish merchandise in the warehouse
• Generate sales of all product categories
• Maintain knowledge of the sales floor and departments
• Complete sales transactions and maintain proper cash accountabilities
• Assist in cleaning and maintaining the orderly appearance of the store and shipping area
• Fill tanks and conduct inspections following company sponsored VIP training
• Assist with customer service duties as needed, including responding to customer inquiries via telephone, email, and chat
• Adhere to all company policies, procedures and practices
• Other tasks as assigned by the General Manager or designee

Qualifications:

• Previous fulfillment and customer service experience; six (6) months sales or related experience preferred
• Certified Scuba Diver or Dive Instructor highly desirable. If not currently certified, must complete at least the academic requirements of a scuba course within the first 90 days of employment
• A combination of education, certifications, and work experience may be qualifying
• Overall understanding of personal computer operation
• Ability to efficiently maintain a high level of accuracy and handle high volume workload in a fast paced environment
• Excellent verbal and written communication skills in English
• Excellent interpersonal skills. Must be willing and able to work in a collaborative setting with a diverse group of internal and external customers and vendors
• Ability to follow direction and demonstrate a sense of urgency in completing tasks
• Strong organizational skills and attention to detail
• Must be able to work a flexible schedule as dictated by retail needs

Physical Requirements:

• Position requires employee to work on his/her feet 100% of the time
• Ability to bend and squat
• Ability to life/carry 50 pounds on a regular basis
• Ability to climb ladders
• Ability to access all areas of the store, shipping area, and warehouse
• Ability to read and write in English, count, and do basic arithmetic

NOTICE TO ALL APPLICANTS CONCERNING THE COMPANY DRUG FREE WORKPLACE PROGRAM

This company is a drug free workplace that complies with the State of Florida Drug Free Workplace Act and testing procedures. All new hires must test negative on a pre-employment drug test in order to be employed by this company. The pre-employment drug test will test for the following 9 substances:

Amphetamines, Barbiturates, Benzodiazepines, Cocaine, Methadone, Methaqualone, Opiates, Phencyclidine (PCP) and Propoxyphene.

Employees will be subject to additional drug and/or alcohol testing in the situations that are outlined in the company drug free workplace company policy. Additional substances may also be tested for in the situations that are outlined in the company policy. These additional substances are also outlined in the company policy.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person