Paid Internship - Administrative Specialist

Customer Support & Solutions Specialist – Part-Time/Internship

Are you a Greater Milwaukee area college student looking to get experience in business or with an interest in Medical Devices? In this role, close collaboration with the sales, tech support, accounting, and order fulfillment teams is essential to guarantee the satisfaction of our accounts' needs and expectations. This is a great opportunity to gain real-world experience in medical manufacturing and sales support, while also working around a flexible schedule. 

Responsibilities

• Collaborate closely with the Sales Team to address daily customer requests.
• Communicate effectively with customers through phone and email, offering knowledgeable responses to inquiries related to product specifications, pricing, and availability.
• Engage with hospitals and surgery centers across the nation to efficiently manage product returns, shipping, and order status inquiries.
• Process orders in a fast-paced environment, ensuring accuracy and timeliness.
• Provide troubleshooting support to customers, assisting in resolving product or transaction issues and directing them to the appropriate personnel when necessary.
• Work in tandem with the Accounting department to resolve invoicing issues.
• Undertake additional administrative duties, as required
• Flexible in-person schedule between 8am – 5pm M-F.

Ideal Skills

• Multi-tasking: Proficient in handling multiple responsibilities concurrently
• Attention to Detail: Meticulous in ensuring accuracy and precision in tasks
• Accurate Data Entry: Demonstrates precision in entering and managing data
• Customer Service: Committed to delivering excellent service and timely addressing customer needs
• Product Knowledge Retention: Capable of retaining and applying comprehensive product knowledge
• Problem Solving: Adept at analyzing situations and implementing effective solutions
• Documentation Skills: Proficient in maintaining organized and thorough documentation
• Strong Communication Skills: Effective verbal and written communication abilities.
• Independent Troubleshooting: Capable of identifying and resolving issues independently

Qualifications

• 1 Years of college-education.  Current college students welcome to apply!
• Adaptability: Ability to thrive in a fast-paced environment and quickly grasp products, procedures, and sales processes
• Positive and Professional Attitude: Approach tasks with a constructive mindset and exhibit professionalism with excellent communication skills
• Accuracy in Multi-tasking: Proven ability to maintain accuracy while handling multiple tasks simultaneously with frequent interruptions
• Team Collaboration: Demonstrated experience in effective collaboration within your department and across various departments
• Customer Empathy: Exhibit empathy towards customers and a keen understanding of their needs.
• Successful Multi-tasking: Proven track record of successfully managing multiple tasks concurrently.