Island Ticketing Supervisor

Position Summary :

The Ticket Supervisor provides support and leadership to the Admissions Department.

Principal Duties & Responsibilities

• Serves as the Ticket Center / Gift Shop Supervisor on Duty during their shift.
• Ensures proper staffing in all areas.
• Supervises Ticket Sellers and provides authorizations for restricted transactions.
• Counts and verifies the safe daily.
• Prepares and reconciles daily deposits and takes cash and check deposits to the bank.
• Processes and verifies indirect sale transactions.
• Prepares, pulls and reconciles tills.
• Generates and emails daily sales reports.
• Reviews Ticket Seller and Gift Shop Sales Associate over and short on a daily basis.
• Reviews employee time sheets and makes necessary corrections on a daily basis.
• Checks email regularly and communicates necessary information to Ticket Center staff.
• Informs staff of daily events, groups, specials, sales goals and operational opportunities.
• Maintains operational, safety, cleanliness, and guest service standards at all times.
• Ensures all SMOWI handbook policies and procedures are followed by all Admissions staff.
• Implements all Standard Operating Procedures.
• Interacts with guests to ensure the Admissions Department staff is operating at the highest of standards.
• Resolves guest complaints.
• Answers the phone.
• Follows all SMOWI handbook policies.
• Other duties, as assigned.

Knowledge, Skill and Ability Requirements :

Education & Experience Requirements :

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