What are the responsibilities and job description for the J1 Cinnapretz Crew Member position at Diverse Concepts, LLC?
****This position reserved for our current accepted J-1 Students****
You are applying for work for a franchisee of Cinnabon, not Cinnabon corporate or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees.
MISSION:The crew member is responsible for meeting the Guest’s needs through Cinnabon’s®
Values:
We A.C.T. Guest First - Develop behaviors to effectively model “We A.C.T. GuestFirst” with the internal and external Guests.
We are Clean and Attractive - Learn the importance of maintaining a clean and attractive work environment and appearance.
We are Fast - Identify what is needed to create an environment where all employees share in the responsibility of exceeding Guest satisfaction.
We Always Deliver High Quality - Learn what is meant by quality and how to demonstrate behaviors that support the consistent delivery of quality products.
We Enjoy Working Here - Explore the conditions that allow employees to gain personal, Guest and organizational satisfaction. Able to recite the values and value proposition.
DUTIES AND RESPONSIBILITIES:
Sales and Profits
- Greets and engages each Guest, ability to suggestive sell to Guests
- Demonstrates Attentive, Cheerful and Timely (A.C.T.) standards for service.
- Provides product samples to all potential Guests.
Product Quality
- Delivers high quality Cinnabon product every time.
- Maintains and delivers high quality products using the PACE system.
- Demonstrates knowledge of products and service.
Service
- Uses WOW! Service to enhance the Guest’s experience.
- Works with other team members to pro-actively react to the Guest’s needs.
- Models and promotes the Cinnabon culture.
Housekeeping
- Maintains bakery cleanliness during shift.
- Follows the bakery-cleaning schedule.
- Demonstrates a “clean-as-you-go” mentality
Training
- Able to certify on all crew member positions.
- Creates all products to standard.
Policies and Procedures
- Follows procedures outlined in the Training Guide.
- Follows cash control and security policies outlined in the Brand Manual.
- Knowledgeable in register discounts and promotions.
- Maintains safe and healthy workplace conditions for Guests and other crew members.
- Reports accidents and incidents to bakery management immediately.
CRITICAL SKILLS:
- Delivers WOW! Service and A.C.T. Guest First.
- Teamwork and interpersonal communication skills.
- Is honest and has integrity.
ESSENTIAL PHYSICAL REQUIREMENTS:
- Ability to communicate with Guests and co-workers.
- Ability to perform basic addition and subtraction and make correct change.
- Ability to process information through the POS register system.
- Ability to lift up to 50-lb bags or pull 35-lb batches of dough from the mixer (if 18 years of age or older) if working in a scratch bakery.
- Ability to lift up to 35-lb boxes of frozen products.
- Ability to work in a warm environment (ovens) and react to timers.
- Ability to climb ladders and bend at the waist to clean equipment.
- Ability to use hands, arms, shoulders and back to produce rolls for up to 4-hour periods if working in a scratch bakery.
- Ability to work around industrial-strength cleaners.
- Ability to weigh and measure baking products.
- Ability to stand for up to 4 hours without a break.
- Ability to operate the mixer (if 18 years of age or older), if working in a scratch bakery.
PROFESSIONAL BACKGROUND:
- Must be at least 16 years of age and have valid work permit (if required by law).
- Retail or food experience preferred, but not required.
- Excellent interpersonal communication skills and a strong interest in Guest service.
