What are the responsibilities and job description for the Logistics Contract Manager - Appliances Tampa FL position at Diverse Logistics and Distribution LLC?
The Contract Operations Manager is responsible for leading carrier development and non-asset delivery operations for the assigned Client Contract. This position focuses on developing a carrier network to provide the required delivery capacity and compliance with client contracts as well as internal quality and service standards. In addition, this individual will be responsible for creating an environment where all carriers are internally competitive, high performing, self-motivated, follow established procedures , and exemplify company values. This individual will also work to strategically develop long-term carrier relationships.
Supports and locally manages Client Contract(s) assigned by the Dir. of Operations
Manages performance of carriers to established KPIs
Ensures compliance with contract specifications, regulations, and internal policies
Duties
Recruit, train, develop, and manage the carrier team to ensure individual and company success
Lead the carrier operations team, ensuring on-time pick-up and delivery, and maintaining positive relationships with carriers
Continuously develop recruiting pipeline to foster performance management and any related turnover
Provide exceptional customer service to clients and clients' customers.
Implement and maintain best practices with carriers
Identify and anticipate hurdles and work with Director and support staff on a plan to overcome them
Follow through on daily routes by tracking, making calls where appropriate, and submitting accurate billing
Meet or exceed established performance minimums for assigned locations
Understand and promote the company’s culture, mission, values, policies, and procedures
Requirements / Skills
Appliance Delivery Account Management Experience
Field leadership and team building experience
Experience in operations / 3PL management or similar position
Good written and verbal communication abilities
Strong management skills and leadership presence to command and motivate carrier group
Must have strong problem-solving skills and the ability to think and respond quickly to service issues
Proficient with Microsoft Office and general computer skills
Job Type : Full-time
Salary : $50,000.00 - $67,000.00 per year
Benefits :
Flexible schedule
Schedule :
10 hour shift
8 hour shift
Holidays
Weekends as needed
Ability to commute / relocate :
Tampa, FL 33610 : Reliably commute or planning to relocate before starting work (Required)
Experience :
Microsoft Office : 1 year (Preferred)
In-Home Delivery & Installation / Final Mile management : 1 year (Required - appliance management)
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