What are the responsibilities and job description for the ServiceNow Architect (GenAI, CMDB Health, ITSM, ITOM position at Diverse Lynx Llc?
Job Details
Job Title: ServiceNow Architect (GenAI, CMDB Health, ITSM, ITOM)
Location: San Jose , CA ( 4 days onsite )
Job Type: 12 Months Contract
Job Summary: We are seeking an experienced ServiceNow Architect with expertise in GenAI, CMDB health, ITSM, and ITOM to design, implement, and optimize ServiceNow solutions.
The ideal candidate will have a deep understanding of ServiceNow architecture, best practices, and a proven track record in delivering scalable solutions that enhance IT operations and service management.
Key Responsibilities:
- Design and implement ServiceNow solutions with a focus on GenAI capabilities, CMDB health, ITSM, and ITOM.
- Lead architectural discussions and provide strategic recommendations for ServiceNow implementations.
- Ensure CMDB health and integrity, driving best practices for data quality, reconciliation, and compliance.
- Develop and maintain ITSM and ITOM processes, ensuring alignment with business needs and industry standards.
- Collaborate with stakeholders to define requirements, roadmap, and implementation strategies.
- Integrate ServiceNow with other enterprise applications to enhance automation and efficiency.
- Provide governance and oversight for ServiceNow development, configuration, and administration.
- Stay updated with the latest ServiceNow and AI trends to drive innovation and continuous improvement.
Required Skills & Experience:
- 5 years of experience as a ServiceNow Architect or similar role.
- Hands-on experience with ServiceNow ITSM, ITOM, and CMDB.
- Strong understanding of GenAI integration within ServiceNow.
- Expertise in CMDB health, discovery, and service mapping.
- Knowledge of ServiceNow scripting, workflows, business rules, and automation.
- Experience with integrations using REST/SOAP APIs, MID servers, and third-party tools.
- Excellent problem-solving and communication skills.
- ServiceNow Certified Implementation Specialist (CIS) or Certified Technical Architect (CTA) is a plus.
Preferred Qualifications:
- Experience with AI-driven automation and predictive analytics in ServiceNow.
- Knowledge of cloud platforms and infrastructure automation.
Regards
Sagar Tak
Account Manager
Diverse Lynx LLC
Phone: ext 310
Email: | URL:
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