What are the responsibilities and job description for the Desktop Support Executive position at Diverse Lynx?
Role name : Desktop Support Executive
Role Description :
Provides second-line investigation and diagnosis.
Resolves and closes incidents / service requests as per the procedures & allocated timelines
Logs relevant incident / service request details as per process in ITSM tool.
Communicates with client regarding incident progress? Ensures tickets are updated at all times until issues are resolved.
Complies with Quality Health Safety Environment (QHSE) and IT policies?
Liaises with clients, IT support groups and 3rd party providers when necessary? Performs staging of PCs?
Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
