What are the responsibilities and job description for the EUC engineer position at Diverse Lynx?
Position : EUC engineer
Location : Southfield , MI (Onsite)
Long Term contract
Job Description / Responsibilities :
You will be responsible for imaging, deploying and disposing of IT equipment.
Configure, image and deploy desktops, laptops and tablets with current image, applications and security updates
Follow local site procedures for disposal or repurposing of retired desktops, laptops, and tablets
Track the PC upgrade process via ServiceNow
Support the disposal process of existing desktops, laptops and tablets
Assist employees with transitioning their documents, software and applications to their new computer.
Resolve any issues reported by users during the pc refresh or deployment process.
Other duties related to the PC refresh experience (i.e., setting up appointments with users, tracking status in ServiceNow, etc.)
End User Device support :
Strong in end user support and customer service experience, with the ability to resolve conflicts
Experience with Windows 7, Windows 11 deployment and troubleshooting
Office 2016, Office 365, SharePoint
Manage requests and incidents in a service desk portal
Qualifications :
Associate or bachelor's degree in information technology, Computer Science, or related field
Minimum of three (3) years of computer imaging, deployment and support experience
Well versed with computer hardware and accessories
Well versed with Microsoft operating systems. Windows 7 & Windows 11.
Well versed with Microsoft Office software - Office 2010, 2013 Office 365.
Well versed with Intune.
Effective communication skills, both oral and written.
Ability to quickly adapt and learn applications in use in the environment.
Ability to perform high-level troubleshooting and problem solving.
Ability to effectively document resolutions.
Ability to multi-task and work collaboratively Desirable Experience / Attributes :
Familiar with ServiceNow
Familiar with Network Segmentation
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
